Consultant, Customer Success

Company Description

Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has one of the world’s largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.

Job Description

The Opportunity

The Customer Success Consultant works with Cint’s customers or partners by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals. The Customer Success Consultant is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary.

The Customer Success Consultant, is also expected to visit major accounts on a regular basis in order to grow business with new and existing accounts. The role may support clients in multiple time zones and industries, which will require flexibility, along with travel.

Responsibilities

• Enable partners or customers to achieve their goals using the relevant Cint self-service product 

• Manage relationships with Cint’s self-service clients to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups

• Execute customer success plans to optimize customers’ use of Cint’s products

• Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients

• Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients

• Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential

• Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate

• Analyze trends in client performance on a regular basis and form proactive recommendations

• Develop a full understanding of the company, the market research industry, and how our technology can solve challenges

• Suggest, standardize and scale policies, procedures and best practices that improve team operations

Qualifications

• Relevant customer-facing experience with ability to manage multiple complex projects under tight deadlines

• Experience with internal and external relationship management, client presentations, and quantitative data analysis

• Excellent written and verbal communication skills, with the ability to present to C-level clients

• Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals

• Resourceful problem solving, organized and process-oriented

• Ability to work in a fast paced and dynamic environment

• Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells

• Ability to convey complicated ideas to technical and nontechnical audiences

Bonus points if you have:

• Experience managing Enterprise SaaS or Subscription based clients

• Previous experience supporting software or SaaS products

• A good understanding of software and technology solutions

• Exposure to API integrations and customized applications

• Previous experience working with Salesforce and/or PowerBI

• Bilingual in Spanish

• Market research or Sample experience

Additional Information

Anticipated Salary Range (US Only):

The anticipated annualised pay range for this role is $59,987 to $85,834 ($28.83 - $41.26 hourly) with annual on target commission of $11,997 to $17,166. In addition, this position is also eligible for the following benefits: 

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave

All your information will be kept confidential according to EEO guidelines.

Our Values

Collaboration is our s