Manager, Investment Services

To manage, plan and control the Investment Services operations of Navy Federal Financial Groups' (NFFG) affiliate Navy Federal Investment Services (NFIS) for designated geographic areas and distribution channels. To ensure optimum fiduciary management of client assets, maximum revenue growth and client satisfaction while meeting Navy Federal, NFFG and subsidiary standards and regulatory compliance requirements.

• Manages the operations of Investment services operations to include NFFG affiliate Field Advisors while meeting NFFG and subsidiary, industry, and regulatory compliance requirements.
  • Manages and controls the functions of a geographic Investment Services distribution channel operation to ensure business development and retention activities and transactions are timely, accurately sourced/completed to achieve revenue growth while maintaining maximum client/member satisfaction
  • Oversees NFFG inbound/outbound business development and retention performance, servicing and related marketing activities
  • Conducts site visits to monitor business progress, financial planning process reviews and resolves operation and/or compliance issues
  • Manages business development activities for NFFG FAs to include, but not limited to: pipeline, member acquisition, marketing, seminars, call list tracking etc.
  • Researches and conducts due diligence and review of new and existing products
  • Develops member acquisition guidelines and best practices for product usage, geographic member penetration strategies, and communicates changes to staff
  • Leads member satisfaction efforts by regularly monitoring survey data, membership communications to management/field staff, and researching/developing effective and timely/appropriate responses/solutions to member service inquiries and concerns
  • Builds productive and collaborative relationships with appropriate NFCU Branch Operations (regional and branch) and Credit Union Channels to increase support of NFFG business development efforts
  • Develops, analyzes and reports summary statistics on member acquisition and processing efficiency performance against strategic business and growth plans for senior management assessment
  • Promotes business development ideas and training throughout the NFFG organization 
• Manages NFIS Financial Planning Supervision and regulatory oversight of field production.
  • Acts as primary Supervisory Principal for registered representatives by approving new accounts, trades and processing activities
  • Assists operation/compliance departments in monitoring NFIS registered/licensed representatives' and compliance with NFIS policies/procedures and industry regulations
  • Remains current on changes within the legal, regulatory, economic, competitive and technological environments affecting trust, financial planning services and product offerings
  • Participates and collaborates with internal and external regulatory audits by FINRA, Securities and Exchange Commission (SEC) etc. and ensures all account acquisition processes and policies to include documentation of client suitability and account records meet regulatory compliance requirements
• Assists the Assistant Vice President, Advisory Services with developing long and short-term service projections, strategic planning and new (or enhanced) product development.
  • Provides budget projections and planning inclusive of revenue and expense management
  • Participates in field opportunities to identify and recommend new products, servicing tools (technology) and services for NFFG senior management review and approval
  • Develops revenue growth plans for advisory force; reviews production performance of new and existing licensed representatives
  • Aligns regional/individual revenue goals with NFFG revenue strategic growth initiatives to ensure optimum financial growth and client satisfaction
  • Develops statistical reports reflecting market environment, product growth potential, service needs assessment, service quality/improvement, effectiveness of current processes and procedures of field offices and staff
• Performs management duties:
  • Selects employees; sets performance standards and expectations; conducts performance appraisals and counseling; and training and development
  • Provides management support to address and ensure timely resolution of client/Advisor concerns/issues
  • Analyzes geographic areas, researches market penetration opportunities and recommends realignment and/or new Financial Advisor placement
  • Performs all supervisory responsibilities consistent with requirements of the office of the Comptroller of the Currency (OCC), Financial Industry Regulatory Authority (FINRA) and the Securities and Exchange Commission (SEC) and other applicable regulatory agencies relevant to broker/dealers, registered investment ad