Business Process Architect

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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Summary of the Role
The Business Process Architect is a senior individual contributor and critical systems thinker within the Global Delivery Governance team, part of Salesforce Professional Services. This is a net-new role on a team that is itself in transformation — which means there is no playbook waiting for you, no established process to inherit, and no predecessor to hand things off. That is precisely the point. You are the connective tissue between our delivery methodology and the intelligent tooling that will eventually automate it. You will arrive at a function that is actively mapping its own terrain. The team knows where it needs to go — a delivery model where governance is invisible, embedded in workflow, and powered by AI — but the road is still being built. You are the person who helps build it: mapping what exists, identifying what's broken, designing what should replace it, and translating all of that into requirements precise enough for engineering and technical partners to execute. You are not an enforcer — you are a designer. You see process friction before others do, document it precisely, and translate it into business requirements that drive lasting, scalable change. You are energized by ambiguity, not paralyzed by it. You create structure where none exists and move forward confidently even when the full picture isn't yet clear.

This role is foundational to our shift from manual governance to Governance by Design: a model where compliance is a natural outcome of a great user experience, not an external burden placed on delivery teams.

The What:
The work we do that delivers impact and drives business outcomes.
This role is responsible for designing the process architecture that enables our delivery organization to operate at scale — consistently, predictably, and with minimal administrative overhead. The primary impact is realized through:
 

• Map & Redesign Core Delivery Processes: Own end-to-end process documentation across our delivery standards and key delivery workflows. You will identify friction points, redundancies, and gaps — then architect streamlined, role-aligned replacements that reduce manual effort and improve consultant experience.
• Author Business Requirements for Automation & AI: Translate process designs into precise, actionable business requirements ("the What and the Why") for handoff to engineering and technical delivery partners. You will ensure build teams have the clarity they need to execute without repeated clarification cycles.
• Define Jobs-to-be-Done & Role Alignment: Partner with the Delivery & Strategy Lead and the broader team to map delivery roles, skills, and tasks to Professional Services GTM offers — ensuring the methodology reflects how work is actually done and where Digital Labor can shoulder routine tasks.
• Drive Process Standardization Globally: Develop globally applicable process standards that can be adopted by decentralized Geo teams without requiring heavy enforcement. Your designs must be intuitive enough that compliance is the path of least resistance.
• Support MVG Pilots & Iteration: Apply a Minimum Viable Governance (MVG) mindset — pilot process changes with speed, measure outcomes, and pivot quickly when a change doesn't produce measurable value. Own the documentation and retrospective cycle for each pilot.
• Identify & Quantify Process Friction: Serve as the team's early warning system for process inefficiency. You will continuously gather Voice of the Field signals, synthesize them into pattern-level insights, and prioritize the highest-impact redesign opportunities.

The How:
The critical skills and behaviors that enable high performance.
Success in this role is defined by the ability to see the whole system, document it with precision, and influence its evolution without owning every decision. You will model the