Call Center Sales Coaching Manager - Omaha, NE & Surrounding Areas

As a DSC (Direct Sales Center) Sales Manager, you’ll oversee a team of leaders who manage high-volume call center sales teams. You’ll guide and develop these people leaders to coach effectively, drive performance, and elevate the customer experience. This role blends strategy and hands-on leadership — you’ll use data to spot trends, remove barriers, and improve results, all while fostering a culture of coaching and development. 

WHAT WE CAN OFFER YOU:

• Estimated Salary: 85,000-110,000, plus annual bonus opportunity 
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details

WHAT YOU'LL DO:

• Partners with the leadership team to develop and implement sales strategies, plans and programs that align with area, division and organizational objectives and contribute to an increase in sales, profitable growth and customer satisfaction and retention.
• Responsible for collaborating with leadership to identify needs and guide in the development and implementation of coaching, mentoring, performance development and succession planning programs.
• Provides coaching and training to Supervisors, in order to support both Supervisor and sales agent development and success.
• Carries out transformation experimental processes to secure future department success.
• Collaborates with leadership to evaluate implemented processes and provides support and coaching to Supervisors to ensure effective implementation of new processes and intended results are realized.

WHAT YOU’LL BRING:

• Proven leadership of leaders with a track record of developing frontline managers in a high-volume sales or telemarketing environment.
• Strategic, data-driven mindset with strong analytical, problem-solving, and project management skills — able to turn insights into action.
• Coaching-first approach with a passion for building high-performing teams and empowering supervisors to coach effectively.
• Change-ready, tech-savvy, and collaborative — thrives in dynamic environments, communicates with impact, and aligns closely with business goals.
• Ability to travel and ability to work a flexible schedule
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection.

• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and in a listed location.

PREFERRED:

• Deep understanding of sales and marketing techniques, including both inbound and outbound call center functions.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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