Procurement Support Associate

 SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $80,000.00 and $120,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

Procurement has been identified as a top transformational initiative for SMBC. The Procurement Americas Division is building a centralized, strategic, and value-driven procurement function to enhance the timely delivery of quality goods and services across business lines. The Procurement Customer Support team supports all procurement activities by providing governance and operational support throughout the end-to-end procurement lifecycle—including sourcing, contract management, supplier onboarding, purchase orders, and reporting.

The Procurement Support Specialist plays a key role in enabling and supporting internal stakeholders throughout the sourcing and procurement processes. This role focuses on providing system guidance, (Coupa, Concur and ServiceNow), and ensuring data accuracy and compliance across procurement operations. A strong understanding of Coupa workflows is essential to effectively support users, troubleshoot issues, and ensure alignment with procurement policies and procedures.

Scope:
The Procurement Customer Support Specialist will play a hands-on role in supporting Sourcing and Procurement users across the organization. Support communication efforts related to change management, process updates, system enhancements and policy changes.  Responsible for supporting drafting and distributing key communications, announcements and training material.  Responding / resolving Procurement and Sourcing ticket. Collaborate effectively with key stakeholders to ensure consistent and accurate information sharing.

Role Objectives

• Support/backup Sourcing and Procurement Supervisor, schedule and deliver trainings, draft communication e-mail.
• Upload and maintain documentation and reference material into our Sourcing and Procurement page on the HUB.
• Extract and analyze data from Coupa to generate reports and insights for management.
• Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa.
• Respond to ServiceNow tickets and provide timely support and training to end-users.
• Conduct audit log reviews to ensure compliance with internal policies and data accuracy.
• Deliver ad-hoc and scheduled training sessions to enhance user understanding of Coupa.
• Monitor help desk trends and user activity to identify areas for process improvement.
• Collaborate with internal teams to resolve procurement-related issues.
• Contribute to roadmap development based on user feedback and data insights.
• Create and update scripts for L1 Contingent Worker, Sourcing and Procurement, and train on those procedures. 
• Assist the Sourcing and Procurement teams with Change Management activities related to any new enhancements or system launches.

Role Objectives: Interpersonal

Maintain close relationships with key vendor contacts at covered suppliers to facilitate delivery against vendor lifecycle requirements. Act as first line of defense for business stakeholders to assess and remediate workflow issues as they arise. See