Network Engineer

Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers. For over 50 years, we have challenged systemic injustices that trap people in poverty and provided legal services that help our clients meet basic needs for housing, income and economic security, family and immigration stability, education, and health care. LSNYC is the largest civil legal services provider in the country; our staff of more than 600 people in neighborhood-based offices and outreach sites across all five boroughs helps hundreds of thousands of New Yorkers annually. We partner with scores of community-based and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts to maximize our effectiveness. Our work fights discrimination and helps to achieve equity for all low-income New Yorkers.

LSNYC employees have numerous opportunities for growth and professional development, including access to our internal Justice Learning Center, which provides opportunities to earn free CLEs and gain experience as a trainer. 

Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers. For over 50 years, we have challenged systemic injustices that trap people in poverty and provided legal services that help our clients meet basic needs for housing, income and economic security, family and immigration stability, education, and health care.

LSNYC is the largest civil legal services provider in the country; our staff of more than 600 people in neighborhood-based offices and outreach sites across all five boroughs helps hundreds of thousands of New Yorkers annually. We partner with scores of community-based and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts to maximize our effectiveness. Our work fights discrimination and helps to achieve equity for all low-income New Yorkers.

LSNYC employees have numerous opportunities for growth and professional development, including access to our internal Justice Learning Center, which provides opportunities to earn free CLEs and gain experience as a trainer. Further, LSNYC prides itself on its Diversity, Equity, Inclusion and Belonging (DEIB) efforts and aims to create a work environment where everyone can bring their full selves to the work.

All non-managerial staff at LSNYC are part of one union and enjoy a generous benefits and compensation package, including exceptional healthcare, dental insurance, a vision plan, 21 vacation days per year (increasing to 28 days after the first year), 18 sick days per year, and a Loan Repayment Assistance Program. LSNYC staff can work remotely up to 50% of the time, job duties permitting.

The Opportunity:

The Network Engineer will be responsible for designing, implementing, maintaining, and supporting the organization's network infrastructure. This role requires a strong understanding of networking principles, excellent problem-solving skills, and the ability to work collaboratively within a team environment. The ideal candidate will have experience with various networking technologies, including SD-WAN, Fortinet switches and routers, as well as proficiency in managing AWS environments, integrating Okta for identity management, and managing endpoints via Intune.

Responsibilities:
• Configure and optimize network hardware and software to ensure optimal performance, security, and reliability, utilizing SD-WAN technologies where applicable.
• Monitor network performance and troubleshoot network issues, including connectivity problems, bottlenecks, and outages.
• Collaborate with cross-functional teams to design and implement network solutions that meet the organization's needs and objectives.
• Perform network capacity planning and scalability assessments to support business growth and expansion.
• Develop and maintain documentation related to network configurations, processes, and procedures.
• Implement and maintain network security measures to protect against unauthorized access, viruses, and other security threats.
• Evaluate new networking technologies and products to recommend enhancements or upgrades to the existing infrastructure.
• Provide technical support and guidance to end-users and other IT staff as needed.
• Respond to network emergencies outside of regular business hours.
• Utilize Okta for identity and access management, including single sign-on (SSO) and multi-factor authentication (MFA) solutions.
• Integrate AWS services into the network infrastructure, ensuring seamless connectivity and optimal performance.
• Implement and maintain VoIP phone systems, including call routing, quality of service (QoS) configurations, and troubleshooting.

Requirements:

• Proven experience as a Network Engineer or similar role, with a minimum