Field Service/Support Technician 3

Essential Duties and Responsibilities – Other duties may be assigned.

Perform intermediate to advanced customer support activities involving the installation, modification and repair of equipment and systems with a goal of 100% uptime and continual improvement in reliability

Isolate equipment start-up malfunctions and takes corrective action

Prepare daily logs and reports on work performed

Serve as the liaison between customer and Ichor Group, Inc. on all support and service issues related to the assigned site

Coordinate prompt response to technical issues received from the customer

Remain current on technical and process knowledge to properly support Ichor Group, Inc. products

Provide input to improve system design, performance, and technical documentation

Comply with safety procedures as they apply to job responsibilities

Work independently with moderate supervision

Desired Knowledge, Skills, and Abilities

Ability to utilize troubleshooting and problem solving to improve performance

Ability to evaluate the equipment and process’ to provide suggestions on improving performance

Ability to operate around hazardous chemicals

Ability to exercise discretion and independent judgment

Requires the ability to travel independently 60-70% 

Ability to work on-call during off-shift hours, including weekends

Solid verbal and written communication skills

Ability to sit, stand, walk, bend and lift up to 50 lbs.

Desired Education, Certifications and Experience

2-3+  years previous technical or related work experience 

High School Diploma or equivalent

Vocation or technical training

Previous troubleshooting and Allen Bradley SLC Ladder Logic programming experience 

Valid commercial truck driver’s license and applicable endorsements 

Experience working in a clean room environment