Senior Organizational Change Management Specialist

Position Summary:

The Organizational Change Management (OCM) Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing organizational adoption and usage. This person will focus on identification of change impacts, including changes to business processes, systems and technology. The primary responsibility, in collaboration with the OCM Director, for assigned projects and initiatives, will be creating and implementing change management plans that maximize organizational adoption and usage and minimize resistance. The Organizational Change Management Specialist will work to drive faster adoption, higher ultimate utilization and proficiency with assigned projects and/or initiatives that impact the organization. These operational improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Essential Functions:

• With minimal supervision and in collaboration with the OCM Director and project team members, develops change management plans for assigned project work, which includes: 
  • Change Impact Assessments
  • Communication Plans
  • Learning Journey Needs Assessment
  • Role based Learning Journey plans
  • Sponsor / Leader Action Plans
  • Change Network engagement plans
  • Resistance management identification and mitigation recommendations
  • Change saturation / heat map production
  • Adoption / readiness scorecard management
  • Power Point report development and management
• Support strategies and contribute to ideation of creative, strategic, memorable campaigns that will excite and motivate employees to take positive and productive action.
• Apply the Ryan Specialties structured methodology to deliver change management activities.
• Work with leaders and project teams to produce a data driven change plan which includes conducting readiness and resistance assessments using surveys, interviews, focus groups, or other methods; evaluate and summarize findings for project management and steering teams.
• Work with project team members to identify the scope of changes and affected users related to projects. Complete End User Assessments such as Audience Analysis and Change Impact Assessments to determine the degree of individual and role-based impact.
• Partner with Project management team members and Business Sponsors to understand the departmental goals and daily ways of working to align changes to business needs.
• Identify potential areas of resistance and draft mitigation approaches.
• Develop change management plans outlining the schedules for related OCM effort, and deliverables which will support effective sponsorship, higher employee engagement and project outcomes. 
• Change management plans will include a Communication Plan, developed in collaboration with the OCM Director and Employee Communications team members. 
• Conduct learning journey needs assessments by role.  Provide recommendations on how to develop and delivery learning objectives by role, in collaboration with Training Managers.
• Coaches and influences stakeholders to help lead change management within the organization on technology, modernization and high-level corporate initiatives assigned.
• Identify and recommend appropriate resources to support the Change Network, including their onboarding and leading of routine meetings in support of the assigned projects / change initiatives.
• Identify success of the assigned projects / change initiatives.  Manage measurement to track adoption, utilization, and proficiency of users.
• Identify proactively areas of resistance and contribute to mitigation planning.
• Contribute to steady state new ways of working by role as part of the transition planning effort.

Education/Experience/Skills:

• Bachelor's degree and at least 3 years of enterprise technology deployment OCM experience OR a High School Diploma / GED and at least 7 years of OCM experience
• Certified in Prosci® methodology preferred.
• Certified Change Management Professional, CCMP preferred. 
• Experience in Insurance processes is desired.
• Experience in Workday/ERP system implementation is desired.
• Experience in participating in cross-functional projects and influencing key stakeholders.
• Experience in engaging individuals, teams, and leadership to drive successful change.
• Excellent written, verbal, and presentation skills
• Demonstrated organizational, business process and project management skills.
• Intellectual curiosity and the ability to quickly learn.
• Comfort working at a fast pace and with ambiguity.
• Serious attention to detail and proven ability to manage multiple, competing priorities.
• Ke