General Manager - Hotel (FT) ("Gerente General - Hotel")

Job Details

Level: SeniorJob Location: Bahia - San Diego, CA 92109Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $190,000.00 - $254,000.00 Salary/yearJob Shift: ExemptJob Category: Management Executive

LOCATION

Bahia Resort Hotel
 Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.

The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY
The General Manager - Hotel ("Gerente General - Hotel") is responsible for the overall leadership and successful operation of the Bahia Resort Hotel, ensuring exceptional results for guests, owners, and associates. This role leads and supports a multi-department hospitality team to deliver a consistently outstanding resort experience, uphold brand and service standards, and achieve financial and strategic goals. The GM directly oversees Rooms, Housekeeping, Laundry, Security, Engineering, Groundskeeping, Food & Beverage (including Catering and Conference Services), and the on-property Human Resources function (with HR also maintaining a shared reporting relationship to Corporate Human Resources). The GM partners closely with shared support divisions, including Finance, Sales, Marketing, and Revenue Management, and is accountable for revenue growth, expense control, asset stewardship, talent development, and cultivating a positive, high-performance culture aligned with Evans Hotels’ values and service philosophy.

PAY & PERKS

• Compensation: $190,000 - $254,000 DOE**
• Discounted Hotel Rooms for you, family, and friends.
• Free Employee Parking and/or discounted MTS Pronto Card.
• Free Meals & Refreshments during working shift.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!

ESSENTIAL DUTIES:

• Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors. 
• Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first. 
• Support and communicate company goals and initiatives, promote company programs, and act as an ambassador of the company. 
• Direct all aspects of the operation, including, but not limited to the Rooms, Housekeeping, Laundry, Security, Engineering, Groundskeeping, and the Food and Beverage departments. 
• Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards. 
• Respond to customer service interactions in a professional and timely manner, achieving positive resolutions to guest concerns. 
• Support and motivate the Sales, Catering, and Revenue teams at the property level. 
• Work with revenue management and implement necessary rate changes to maximize room revenue. 
• Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rate. 
• Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization. 
• Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement. 
• Ensure hotel operations are functioning within the financial parameters established by the company. 
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