IT Process and Asset Specialist-Knoxville Onsite-Close Date 11/7/2025

Description

General Purpose of Job

The IT Process and Asset Specialist is responsible for coordinating IT asset management, user
access provisioning, and operational support across departments and subcontractors. This role
ensures adherence to internal policies and procedures while promoting a collaborative and
efficient work environment.

Duties and Responsibilities (Daily and Monthly)

• Build and maintain professional relationships with coworkers, management, clients, and
  subcontractors.
• Manage onboarding, offboarding, and transfer processes, including credentialing, system
  access, and equipment provisioning.
• Coordinate with departments (BPO, Edfinancial, Edamerica, Medfinancial) to process
  new hire and separation requests, ensuring all required documentation and approvals are
  completed.
• Track and analyze trends in personnel changes; generate reports on new hires, exits,
  and clearance processing.
• Oversee IT asset lifecycle: acquisition, deployment, inventory, recovery, and disposal in
  compliance with company policies in ServiceNow.
• Maintain stockroom inventory, place equipment orders, and coordinate shipping to
  remote employees and offices.
• Conduct regular inventory audits and produce asset utilization and compliance reports.
• Support internal control procedures and assist in evaluating and improving IT operational
  policies.
• Collaborate with IT management and subcontractors to maintain hardware inventory and
  initiate equipment repairs.
• Perform quarterly credential recertifications and sponsor PIV-I card requests as needed.
• Execute additional tasks and projects as assigned by IT leadership.