Front Office Coordinator

The Front Office Coordinator at Rheem is responsible for helping create a welcoming environment for our customers, guests, and employees by maintaining the efficient and professional operation of the front desk/lobby, engaging with employees at all levels of the organization, and performing various administrative and clerical tasks. This person will bring resourcefulness, organization, and stellar communication skills to the desk.

This position will be onsite, Monday through Friday, and serve our Rheem North America Division, located in Roswell, GA.

• General reception duties and coverage such as greet and welcoming visitors upon arrival; directing visitors to the appropriate person and meeting location; answering, screen, and forwarding incoming phone calls.

• Serve as a friendly, responsive resource for all employees, callers, and visitors.

• Courteously handle customer service calls and employee requests with professionalism by providing basic and accurate information (including serving as liaison with customer care teams and Facility Management).

• Perform other clerical duties such as ordering supplies, adding postage to letters, photocopying, and scanning.

• Acts as a backup for other key administrative support roles as required.

• Maintains office security by following safety procedures and controlling access as required.

• Ensures the reception area, reception kitchenette, conference room spaces, and break room throughout the office are professionally maintained and tidy as needed.

• Effectively manages conference room scheduling while utilizing proper judgment to maintain confidentiality about meeting topics or attendee involvement.

• Ensures conference rooms are properly set up and functional in advance of meetings, and that equipment has been stored and is properly powered down after meetings end.

• Coordinates delivery of catering to proper meeting room(s). Also ensures that catering is properly set up and cleaned up following meetings (with help from the Facilities as needed).

• Responsible for the timely collection and distribution of mail, packages, and boxes (from multiple carriers such as USPS, FedEx, UPS, Amazon, DHL, etc).

• Assists with activities and special projects/assignments as needed.

• Participate as support staff for company events and functions.

• Highschool Diploma or GED

• Pleasant personality and customer service focused.

• Exceptional work ethic and punctuality.

• Excellent communication skills, written and verbal, with attention to detail and accuracy.

• Professional attitude and appearance.

• Excellent customer service and professional telephone skills.

• Strong organizational and time management skills.

• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.

  • Word –perform mail mergers, print labels, create templates, format, headers and footers, etc.

  • Excel – create formulas, sort and filter data, charts, format cells, etc.

  • PowerPoint – format documents, edit slide master, work with images, shapes, charts, slide transition, etc.

• Basic planning, project management, and coordination skills.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Effectively manages conflicting priorities, copes well under pressure, and works well during time constraints.

• Proactively addresses issues, resolves problems, and makes appropriate recommendations or proposes acceptable/appropriate alternative solutions.

• Demonstrates flexibility and willingness to work unpredictable or occasionally late hours or on weekends if needed.

• Ability to be discreet and handle confidential information.

• High school diploma - additional certification in Office Management is a plus; with at least 2-4 years of experience in a corporate office environment with proven work experience as a Receptionist, Front Office Representative, or similar role.

• Ability to lift up to 50 Ibs.