Marketplace Operations Lead - Remote

About Inspira Education

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. Our AI platform helps college and graduate school applicants and parents with the highest quality content, tutoring, and advising services for their college and graduate school applications.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).

The Role

The Marketplace Operations Lead is one of the most important roles in the organization. It will touch all aspects of the marketplace business and you will have the opportunity to impact the entire operations of our business while scaling and transforming it.

In this role, you will implement dynamic ops and growth strategies, cultivate new initiatives, build and track KPIs, and play a vital part in building Inspira Education's ops engine.

You'll be responsible for overseeing all aspects of our marketplace operations, including strategic planning, performance monitoring, and team leadership. Your role is super essential in driving the success and growth of our marketplace by partnering with stakeholders and ensuring the best customer experience. You will be directly working with our co-founders and building up the entire ops infrastructure directly impacting the experience of hundreds of thousands of students. 

If you are excited about the opportunity to join a fast-growing startup, drive impactful growth, and empower students to achieve their career and educational aspirations, we would welcome the opportunity to speak with you. This vital role is available to candidates across the United States and Canada!

Key Responsibilities

• Supply Operations Management
• End-to-End Ownership: Manage day-to-day marketplace operations, including supply onboarding, supply growth and management, service delivery, and problem resolution
• Process Design & Optimization: Develop and document scalable processes for every aspect of marketplace operations, focusing on efficiency and quality
• Performance Monitoring: Track key operational metrics (e.g., response times, fulfillment rates, NPS) and implement improvements where needed
• Playbook Development: Develop and scale growth playbooks to become a world-class expert in your areas of responsibility
• Strategic Planning & Execution
• Data-Driven Execution: Build and use analytics to identify bottlenecks, trends, and opportunities to streamline workflows and maximize marketplace efficiency
• Growth Enablement: Build and execute operational playbooks to support rapid growth, expansion into new markets, and increased service capacity
• Automation and Transformation: Research, adopt, and implement new technologies to automate and scale the ops function
• New Program/Product Development and Launch
• Concept to Execution: Collaborate with leadership and cross-functional teams to identify, design, and launch new programs and products that align with company goals
• Go-to-Market Strategy: Plan and execute the operational setup for new initiatives, ensuring a seamless launch experience
• Feedback Integration: Collect and analyze user feedback to refine and optimize newly launched programs or products
• Cross-functional coordination: Work closely with product, tech, marketing, and sales teams to ensure alignment and readiness for new launches
• Team Leadership
• Building the Team: Hire, train, and manage a team across operations, ensuring the team is aligned with company goals and performing at a high level
• People Management: Provide guidance, feedback, and mentorship to team members to foster a high-performance culture
• Cross-Functional Collaboration: Act as the key operations liaison with product, sales, marketing, and customer success teams to ensure seamless collaboration
• Training and Development
• Training Programs: Des