Supervisor, Mail Processing

We are looking for an energetic leader to join our team as a NPMC Mail Processing Supervisor.  The Mail Processing Supervisor is responsible for driving performance of associates, executing a daily strategy that prioritizes the movement of mail in a production environment, engaging with vendors regarding equipment, and providing timely solutions or feedback when necessary. The successful candidate will possess excellent time management skills to support associate and department goals while promoting a production centric and highly engaged environment.

Responsibilities:

• Management of the operational activities related to the Printing, Insertion and Post Processing of current and potential policyholder documents

• Support existing workflow processes. Review and recommend new or improved workflow processes

• Enforce adherence to procedures through formal processes and standards

• Accident prevention, safeguards, preventative measures for all equipment

• Complete all tasks related to associate performance and development. Provide associate guidance and administer appropriate action when necessary

• Evaluate, forecast, and maintain required staffing to meet daily production requirements

• Work with vendors to support daily operational needs

Qualifications:

• Prior management experience required

• Ability to analyze and interpret data to coach and drive performance

• Ability to communicate in a clear, concise, professional oral or written manner, to be understood by customers, clients, co-workers and other employees of the organization

• Must demonstrate excellent time-management and multi-tasking skills; Ability to perform under pressure and stressful situations

• Evaluate and forecast business needs based off production requirements and required staffing needs

• Complete all tasks related to associate performance and development. Provide associate guidance and administer appropriate action when necessary

• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills

• Must be able to learn and apply large amounts of technical and procedural information, and follow processes that have been published

• Must be able to provide system training to team members as needed

• Must be able to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly

Preferred Experience:

• Mechanical equipment

• Vendor management

• Preventive maintenance

• Microsoft Excel/Word/Visio

• Six sigma/Lean methods

• Fast paced production environment

• 24hr operation Schedule:

Schedule: Current opening is for a three-day work week with hours being 6:30pm – 7:30am.  Shifts rotate every 6 weeks with the work week beginning on either a Sunday at 6:30pm or Wednesday at 6:30pm.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to th