Senior Analyst, Process Automation

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
The Senior level Business Analyst supports the Functional Ownership of the Automation process related to our BOTs and assist with our release management process to innovate, enhance and/or deliver technology solutions to the organization.  

The Senior Business Analyst will work with the Automation development team and the Business Owner(s) (e.g., Finance, Accounting, People, Digital, Recruiting, Payroll, Treasury, Tax, Shared Services, etc.) to understand the business requirements, vision, system issues and recommend a solution that will meet their short and/or long-term needs.  Acts as liaison between business, automation team and application support. He/she will need to challenge existing solutions and work with the Business Owner(s)in enhancing systems with an emphasis on user experience, simplification, automation, performance, and standardization.  Generally, provides functional input for application/vendor support of a moderate level of complexity.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 

• With the Business Owner(s) and Automation team, supports the design and testing of the system with a focus on business objectives and end user experience. 
• Document business plan requirements for requested projects and understand various stakeholders that could be impacted.
• Facilitates design sessions on items of moderate complexity, lead and review the development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
• Analyzes impact of configuration, including database performance, and boundary system applications. Leads meetings to resolve priority issues of moderate complexity.
• Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.  Demo functionality to business team members to evaluate opportunities for business process improvements.
• Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of moderate complexity to make recommendations for config, reporting, and/or integrations. Interaction with senior management (Sr. Directors, VPs) is typically in conjunction with Business Owner(s).
• Follows and may make suggestions to any established requirements gathering process.  Coordinates with Automation developers, digital and business
• Coordinates and executes unit, integration and acceptance testing.   Provides support with required screen shots and system steps for testing and change management.  Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have necessary information and access for testing.
• Collaborates with Business Owner(s), Process Owner(s) and COE SMEs.  Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
• Actively participates in design sessions and provides input on design and configuration iterations.
• Analyzes current and proposed processes/systems.  Makes recommendations on effectiveness and efficiency.
• Identify application changes and partner with the Business Owner(s) and Change Management (OCM) team to support the creation of change impact materials (job aids, training, FAQs, communications, etc.)
• Assists with resolving "How To" questions and maintains relevant support materials with Knowledge Management and OCM team.
• Knowledge with PowerBI is an added benefit to help evaluate / build dashboards for metrics related to BOTs.
• Assist with release scheduling and backup for Change Advisory Board (CAB) meetings.
• Experience/Working knowledge of JIRA and/or ServiceNow a plus.

III. Supervisory Responsibilities

• No formal supervisory responsibilities in this position. May mentor to less experienced team members and lead projects. 
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