Senior Billing Analyst, Staff Attorney (Remote)

Staff Attorney - LM07EE

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The Hartford is seeking to hire a Senior Billing Analyst to join our Legal Operations team.  We are looking for motivated attorneys to join this team responsible for reviewing and analyzing outside counsel legal bill invoices. 

As a Senior Billing Analyst you will be expected to provide a breadth and depth of understanding around the billing process in specific practice areas.  You will be responsible for identifying deficiencies in our external counsel billing, and communicating directly with panel firms/attorneys to discuss specific billing issues.

This role can have a Hybrid or Remote work arrangement.  Candidates who live near our Hartford, CT office location will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities:

Legal Bill Review – Complete assigned legal bill review in a timely and accurate manner and in accordance with bill review unit standards and Hartford guidelines.

• Perform quality legal bill review, and process invoices fairly with the accurate amount of time payable.
• Partner with Legal Operations to ensure the appropriate pre-screen Ascent billing filters are incorporated into Hartford’s billing process.
• Provide and communicate adjustment rationale with appropriate and sufficient detail.
• Coordinate with the Legal Operations team to ensure accurate vendor invoices are processed in accordance with existing vendor service agreements.
• Review invoices in a timely manner, with 100% of all legal bills processed in less than 45 days.
• Facilitate gathering and exchange of information with Litigation Group regarding observed and identified billing issues.
• Identify and escalate opportunities warranting further investigation through discussion with Litigation Group and law firms.
• Identify and escalate development opportunities for Ascent billing system upgrades to improve features/functions for end users.
• Analysts will be expected to leverage their litigation and legal billing experience to contact firms as necessary to challenge billing entries and discuss firm billing issues. Analysts will also be expected to manage the prompt, efficient handling of requests for reconsideration by firms.
• Bill review workload will be assessed on the basis of total dollars per month, as well as by count of invoices and line items, with specific goals to be determined.

Quality Business Reviews – participate in quality reviews with Legal Operations and Litigation Group leadership.

The Legal Operations group administrates the panel counsel quality review program via remote review of panel firms. Analysts will be expected to leverage their experience to participate in the quality review process by participating in “deep dive” reviews (holistic and targeted) of legal files to verify the reasonableness, necessity and propriety of case handling decisions made by panel attorneys, as well as providing feedback regarding a firm’s billing practice and history. In this capacity, Analysts as reviewers will be expected to understand complex legal issues covering areas of law ranging from initial pleadings through trial preparation and appeal. Analysts will further be expected to provide feedback regarding legal issues for discussion with the firm.

• Provide billing trend feedback and data analytics to the Legal Operations Unit and Litigation Group.
• Participate in periodic recertification of panel counsel by providing firm-level billing trend analysis, compliance information, and a firm’s cooperation/communication on billing issues.
• Continuously assess and edit Hartford’s billing guidelines to ensure the highest quality legal services are obtained.

Customer Service

• Provide consistently high levels of customer assistance, guidance and service. Written and oral communication shall be professional and consistent.
• Phone calls and email should be responded to within a business day.
• Enhance knowledge of Litigation Group function and cross train within unit to provide additional point of contact to resolve external and internal customer needs.
• Timely escalate information and/or customer concerns to assist in problem resolution.
• Provide customer assistance, guidance and service in utilization of e-Billing platform.
• Cross train on systems such