Carolina Custom Air - Customer Service Representative

Compensation Details:

$18 - $20 per hour

Job Description:

Who we are

Carolina Custom Air is now an Ace Hardware Company! Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

We are currently looking for an experienced HVAC Customer Service Representative to join our team, someone who shares our values of customer service, and is looking to grow their career in the HVAC industry!

Must have experience/knowledge in replacing the following: Microsoft, Excel, Administrative skills, 2 + years of Customer Service skills.

This position will work a schedule of Monday - Friday from 2.00 pm - 10.00 pm.

What You'll Do:

As a Customer Service Representative, you will tackle all aspects of Scheduling Job Appointments, such as being the front person for all Customer related inquiries, researching customer history, communications with all Departments, and HVAC Technicians. You will also be assigned clerical duties each week while also being able to answer phones. Multitasking is key in this position.

Required Qualifications:

• Microsoft, Excel, Outlook, Teams experience

• Pass extensive background check

• 2+ Years of Customer Service Experience

• Extreme Organizational skills

• Ability to perform well in High Functioning - Fast Pace Environment

• Maintain a professional attitude at all time

• Must be able to take direction from Lead workers and Supervisors

• Ability to report to work on time each workday

• Ability to follow directions given, both verbally and in writing

• Comply with ALL SAFETY RULES

• Ability to work at multiple locations including personal residence

• Experience in HVAC Parts/Equipment Procurement/Purchasing

Qualifications Desired:

• 2+ Years Administrative/Office experience

• 2+ Years of Customer Service experience

• Basic HVAC Knowledge

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable plans and policies.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of h