Operations Executive-Registered - Global Head of Reconciliation and Accounting - Global Markets Shared Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Profile Summary:

This job is responsible for managing a major component of a product line, function, or multiple operations units within a large segment of the company's operations support functions. Key responsibilities include developing and implementing processes, programs, and systems to improve efficiency and ensure operational quality standards are met. Job expectations include managing two or more levels of managers.

The Global Head of Global Markets Shared Operations Reconciliation and Accounting is responsible for leading a complex global organization that is responsible for delivering reconciliation activities across multiple products and markets. The candidate will set and execute on reconciliation strategy including leading the team through significant platform transformation and adoption of AI. 

Responsibilities:

• Lead a large, global operations team of 150+ employees across North America, Europe, and Asia, responsible for delivering reconciliation activities across multiple products and markets
• Set and execute on the long‑term strategy and vision for global reconciliation processes, ensuring consistency, scalability, and strong controls across the organization
• Provide leadership and coordination during system or technology issues that impact financial records or clients, working closely with Technology and Production Support teams to resolve issues efficiently
• Lead a multi‑year transformation of reconciliation operations, including:
  • Implementing a more standardized and consolidated workflow model
  • Driving continuous improvement initiatives to increase automation, efficiency, and accuracy
  • Supporting the development of enhanced subledger and journal automation solutions that strengthen controls and reduce manual effort
• Establish and oversee governance frameworks for reconciliation activities, including balance sheet substantiation and control ownership
• Partner with Finance, Controllers, and other enterprise teams to support core business processes, including regulatory reporting, month‑end close, and executive‑level financial reporting
• Collaborate with Finance, Risk, Audit, and Compliance partners to identify, manage, and reduce operational and financial risk, ensuring adherence to regulatory and internal control standards
• Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution
• Participates in developing long-range strategic plans and develops and implements short-term tactical and profit plans
• Ensures operational quality and customer service levels are maintained in a cost effective manner
• Participates in implementation of updates and changes that affect operation segments and monitors performance to ensure operational quality standards are met
• Manages functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company inclusion goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation thr