Senior Manager, Billing Operations

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the Role
We are seeking an experienced and results-driven Senior Manager, Billing Operations to join our team.  Reporting to the VP of Accounting, the individual will be a key part of initiatives that enhance our billing processes, improve operational efficiency, and drive data-driven decision-making. The ideal candidate will have a strong background in billing operations, process improvement, KPI development, and automation, with a passion for creating scalable and efficient solutions.  This position will collaborate with stakeholders across the entire organization and play a key role in driving some of the most important strategic decisions we make.

What You'll Accomplish

• Key stakeholder in Process Improvement Initiatives: Analyze and evaluate existing billing processes to identify areas for improvement, streamline workflows, and implement best practices.
• Develop and Monitor KPIs: Establish, track, and report on key performance indicators (KPIs) to measure the success of billing operations and drive continuous improvement.
• Document Billing Processes: Assist in creating and maintaining detailed process documentation to ensure consistency, compliance, and transparency across the billing team and external partners.
• Enhance Data Visibility: Design and implement systems to improve access to real-time billing data, empowering teams with actionable insights.
• Drive Automation: Identify opportunities for automation within billing workflows, including new product billing processes, to improve efficiency and accuracy.
• Support New Product Launches: Collaborate with cross-functional teams to ensure seamless billing integration for new products and services.
• Collaborate Across Teams: Work closely with FP&A, Business Systems, Customer Service and Product teams to align billing operations with overall business objectives.
• Manage and Mentor: Provide leadership, guidance, and mentorship to the team as a whole, fostering a culture of excellence and innovation.

Your Expertise

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 7+ years of experience in billing operations, process improvement, or a related field, with at least 2 years in a management role.
• Some expertise in process improvement methodologies, such as Lean, Six Sigma, or similar frameworks.
• Strong analytical skills with experience in KPI development and performance tracking.
• Proficiency in data visualization tools (e.g., Tableau, Power BI, Looker) and familiarity with billing systems and automation platforms.
• Proficiency with Netsuite, Salesforce and integrations between both tools. 
• Exceptional communication and collaboration skills, with the ability to influence stakeholders across all levels.
• A proactive and detail-oriented approach to problem-solving.
• Experience managing billing operations in a fast-paced, high-growth environment is a plus.

You'll get