Sr. IT Support Specialist

Atomic is the venture studio that co-founds companies by pairing founders with the best ideas, teams, and resources, and funding those with the most potential. When entrepreneurs co-found with Atomic, they team up with an experienced group of operators who have started dozens of companies, and created billions of dollars in enterprise value. Industry disruptors like Bungalow, Found, Hims and Hers, Homebound, OpenStore, and Replicant all started at Atomic along with dozens more. Atomic was founded in 2012 by serial entrepreneur Jack Abraham and is headquartered in Miami and San Francisco with a distributed team across North America.
As a Sr. IT Support Specialist you will provide a customer focused, team point of contact for superior quality IT Services and Support.  You will be responsible for receiving, prioritizing, diagnosing, and resolving support requests and incidents from both internal and PortCo users company wide.  Responsibilities include, but are not limited to, onboarding and offboarding, Mac, Windows, and MDM support and administration, video conferencing, asset management and inventory control, documentation and adherence to SLAs, and serve as a subject matter expert in all aspects of endpoint technology and support.  This role will require some sysadmin responsibilities with Google workspace, JAMF, and Okta SSO/MFA platforms.
This will be a 3 month contract position, with the opportunity to convert to full time after 3 months. 
This position can be remote across the United States or based in one of our offices (San Francisco or Miami).

What You'll Do:

• Support Macs, PCs, IOS devices, network equipment, and related peripherals.  
• Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met. 
• Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols.  Ensure processes are followed and coordinated with respective departments. 
• Coordinate and prioritize daily team workload and first level technical escalations.
• Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation.
• Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
• Assist with A/V setups, troubleshooting, support, and implementations for company meetings held in the San Francisco office.
• Develop strong interpersonal relationships with end users and vendors.
• Work directly with MSP vendors for technology implementations, projects, troubleshooting and issue triage.
• Manage all IT equipment and application inventory, licensing, and asset tracking.
• Evaluate procedures and IT service enhancements to improve overall quality of service.
• Work with the IT team on projects, development testing and performance benchmarking for current and future hardware and application implementations.
• Support Applications and Infrastructure in Cloud SaaS environments including collaboration and Directory Services platforms.

What You Have:

• 4- 6 years IT Support and Service including hardware, application, onboarding and offboarding experience in an Enterprise IT environment.
• Comptia A+, Net+, MCITP, GCP certifications or equivalent experience.  
• JAMF or other Mac-based MDM experience and skillset is required.  
• Experience with Google, Apple, and Microsoft products in an Enterprise environment; Mac subject matter expert is required.  ACMT certification is a plus.
• Experience with conferencing, collaboration, and communication software along with other cloud-based applications including, Zoom, Google Meet, Slack, Dropbox.
• An instinctive drive and interest to solve problems through building long-term solutions and proactive measures.
• A sense of urgency and a commitment to timely completion of projects.  Must be able to work creatively, calmly, flexibly and under tight deadlines in order to respond quickly and positively to shifting/multiple demands and opportunities.
• Attention to detail along with a commitment to quality and confidentiality.
• The ability to work independently with a keen sense for finding missing opportunities to elevate the team to new standards.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.-----Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, o