Internal Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

• Global, ASX-listed market leader in Logistics & Supply Chain | One of the World’s most sustainable companies  
• Supportive, diverse & collaborative team that wins together  
• Build relationships & help transform the Customer Experience with care!

Are you an experienced Internal Sales/Telephone Sales professional looking to fast forward your career fast?

As part of the Sales and Service team, your role will be to manage and service a portfolio of CHEP Australia Customers through telephone contact in order to build relationships, resolve queries and identify and convert opportunities to grow market share. This role will be based at shiny new offices in Macquarie Park and reports directly to the Regional Sales Manager.

The key responsibilities of this role include:

• Creating rapport with your portfolio of Customers over the phone, following a structured 3-month call cycle
• Owning, retaining and growing your nominated accounts through regular ‘customer telephone visits’
• Solving in-depth and complex customer issues relating to their account with CHEP, delivering superior customer service.
• Identifying and cross selling CHEP’s service offerings and platforms to customers within the designated portfolio
• Introducing existing customers to the latest CHEP technology, policies and processes to enhance customer engagement

The ideal candidate will possess the following skills, experience and qualifications:

• Experience in a busy outbound telephone sales role with solid relationship or territory management experience
• Well-developed negotiation and time management skills
• Excellent customer service and relationship building skills
• Demonstrated skills in working with Microsoft Office programs including Word, Excel, PowerPoint and Outlook.
• Experience working with a CRM and SAP would be an advantage
• Experience in quickly and efficiently solving customer issues
• A can-do positive attitude with an empathetic nature
• The ability to handle multiple tasks/projects and operate well under pressure

About CHEP

As a market leader in supply chain equipment pooling, you’ll be working for a company that is changing the way goods get to market. CHEP continuously sets the industry standard and provides the latest innovations in reusable supply chain packaging and solutions. CHEP is an inherently sustainable business and helps our customers to achieve leaner, greener and safer supply chain logistics processes, to ensure that you’ll be working for the good of business and humanity every day.

CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, flexibility towards work: life balance, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, is large enough to take you anywhere and small enough to make sure you get there. With a focus on career pyramids instead of ladders, we move our people up and across functions and companies to deepen their transferable skills and acquire broader business experience.

Our team boasts a friendly an