Jobs and Careers
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Client Account Manager
BlackCloakUnited States, United StatesRemotefull_timeVerifiedPosted 15 Jan 2025
About the role
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.
As a Client Account Manager, you’ll be responsible for maintaining and growing business relationships with corporate clients. Reporting directly to the VP of Revenue and working closely with Client Success, you will ensure clients are attaining maximum value from BlackCloak, renewing their relationship with BlackCloak every year, and scouting opportunities for growth within established accounts.
You should be the type of person who enjoys creating new relationships and fostering them over time. You will have a strategic mind - mapping out the champions, decision influencers, decision makers, and procurement personnel and processes within each of your assigned accounts - focused on making sure they all see value in their partnership with BlackCloak. You will be a trusted advisor to your clients as well as to your internal teammates in client success, sales, and marketing.
BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:
- 100% Remote Company100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans. - Health Savings Account with BlackCloak contributions. - 100% Employer-paid life & short- and long-term disability insurance - 401k with both traditional and roth options & an employer match for traditional contributions - Company Equity Vacation and Sick Leave - 10 Paid Company Holidays - Wellness Days - Paid Parental Leave - Multiple off-sites and virtual events throughout the year - In-home office stipend
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Learn More about UsWebsite: https://blackcloak.ioLinkedIn: /blackcloakTwitter: @BlackCloakCyberWhite Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download
#liremote
As a Client Account Manager, you’ll be responsible for maintaining and growing business relationships with corporate clients. Reporting directly to the VP of Revenue and working closely with Client Success, you will ensure clients are attaining maximum value from BlackCloak, renewing their relationship with BlackCloak every year, and scouting opportunities for growth within established accounts.
You should be the type of person who enjoys creating new relationships and fostering them over time. You will have a strategic mind - mapping out the champions, decision influencers, decision makers, and procurement personnel and processes within each of your assigned accounts - focused on making sure they all see value in their partnership with BlackCloak. You will be a trusted advisor to your clients as well as to your internal teammates in client success, sales, and marketing.
What you will do
- Manage relationships with key clients across industries
- Create value-add through regular touchpoints
- Craft compelling reports on utilization and value-add stories
- Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
- Research and build new relationships within existing accounts, including with executive stakeholders
- Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
- Achieve ARR goals
- Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
- Meet and exceed upsell targets
- Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program
- Prepare and deliver ongoing account renewal and revenue expansion forecasts
- Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
- Provide weekly utilization reports internally
- Report to clients monthly and quarterly, or weekly, as required.
What you need to be successful
- 5+ years experience in software and/or SaaS sales to large enterprises
- BA/BS or equivalent combination of education and experience
- Track record of success consistently exceeding sales goals
- Ability to travel in non-pandemic times
- Experience with information security and online privacy a plus
BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:
- 100% Remote Company100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans. - Health Savings Account with BlackCloak contributions. - 100% Employer-paid life & short- and long-term disability insurance - 401k with both traditional and roth options & an employer match for traditional contributions - Company Equity Vacation and Sick Leave - 10 Paid Company Holidays - Wellness Days - Paid Parental Leave - Multiple off-sites and virtual events throughout the year - In-home office stipend
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Learn More about UsWebsite: https://blackcloak.ioLinkedIn: /blackcloakTwitter: @BlackCloakCyberWhite Paper: https://bc.blackcloak.io/quantifying-the-business-need-for-digital-executive-protection-report-download
#liremote
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