Senior Technical Product Owner

Job Title:

Senior Technical Product Owner

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

LOCATION: US- Washington (Preferred) or Texas (On-site)

The Technical Product Owner (TPO) is responsible for defining, prioritizing, and delivering technical product capabilities that align with business goals and engineering realities. This role sits at the intersection of product strategy and technical execution, ensuring that development teams have clear, actionable requirements and that stakeholders understand the technical implications of product decisions. The TPO owns the product backlog, drives the roadmap, and collaborates closely with engineering, architecture, DevOps, and business partners.

Key Responsibilities

Product Strategy & Roadmap

• Translate business objectives and technical constraints into a clear, actionable product roadmap.

• Partner with engineering leads and architects to define long-term technical direction, including modernization, scalability, and performance initiatives.

• Identify opportunities for automation, platform improvements, and technical debt reduction.

Backlog Ownership

• Create, refine, and prioritize user stories, technical stories, and epics.

• Ensure backlog items include clear acceptance criteria, dependencies, and measurable outcomes.

• Balance feature delivery with technical health, security, and infrastructure needs.

Technical Requirements & Architecture Alignment

• Work with architects to ensure product decisions align with enterprise architecture standards.

• Break down complex technical concepts into understandable requirements for stakeholders.

• Support API design, data modeling, integration patterns, and system workflows.

Cross-Functional Collaboration

• Serve as the primary liaison between engineering teams and business stakeholders.

• Facilitate sprint planning, backlog grooming, and release planning.

• Communicate progress, risks, and technical trade-offs to leadership.

Delivery & Execution

• Ensure development teams have clarity on priorities and requirements.

• Validate completed work against acceptance criteria and product goals.

• Monitor product performance, reliability, and operational metrics to inform future improvements.

Governance & Compliance

• Ensure product features meet security, compliance, and regulatory requirements.

• Partner with DevOps/SRE teams to support CI/CD pipelines, observability, and operational readiness.

Required Qualifications

• 3–7 years of experience as a Product Owner, Business Analyst, or Technical Program Manager.