Senior Manager, Strategic Program Management Office (PMO)

Senior Manager, Strategic Program Management Office (PMO) - Denver, Colorado (Hybrid)

Western Union powers your pursuit.

As the Senior Manager within the Strategic Program Management Office (PMO), you will play a critical role in driving alignment, execution discipline, and delivery excellence across enterprise technology and business programs. This role is ideal for a highly organized, strategic thinker who excels at cross‑functional leadership, portfolio planning, and ensuring consistent, predictable delivery across a diverse program landscape.

You will oversee complex, multi‑department technology initiatives; partner closely with product, engineering, operations, compliance, and senior business leaders; and ensure programs advance enterprise priorities. This includes supporting portfolio governance, facilitating executive‑level reporting, and maturing PMO standards, tools, and processes. You will manage a team of U.S.‑based project and program managers, fostering a culture of accountability, collaboration, and continuous improvement.

Role Responsibilities

• Lead and manage a team of program and project managers, providing coaching, development, and consistent operational leadership.
• Oversee planning, execution, delivery, and governance of large technology and business programs.
• Develop and maintain portfolio‑level dashboards, reporting, and metrics to support executive decision‑making.
• Drive annual and ongoing planning cycles, portfolio prioritization, and capacity alignment.
• Support the development and evolution of PMO methodologies, standards, templates, and governance frameworks.
• Provide clear, concise, executive‑ready communication on program health, risks, issues, dependencies, and achievements.
• Facilitate cross‑functional alignment between product, engineering, operations, compliance, finance, and strategy teams.
• Identify and mitigate program risks; proactively resolve issues impacting scope, timeline, or budget.
• Champion continuous improvement, operational rigor, and data‑driven program management.
• Ensure all programs adhere to enterprise delivery models (Agile, SAFe, hybrid, waterfall, etc.).
• Contribute to roadmap planning, sequencing, and strategic portfolio design.
• Promote a strong outcomes‑driven culture tied to enterprise priorities.

Role Requirements

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field.
• Minimum of 7–10 years of progressive experience in project/program management, portfolio management, or PMO leadership.
• 5+ years of people management experience required.
• Experience with Jira or other similar project management tools required.
• PMP, PMI‑ACP, SAFe, or similar certifications preferred.
• Strong proficiency with Microsoft Office and collaboration tools (Excel, PowerPoint, Teams, SharePoint).
• Ability to interpret and adapt PMO standards to new or complex situations.
• Proven ability to influence, motivate, and align cross‑functional teams.
• Demonstrated experience in strategic planning, prioritization, and organizational development.
• Strong interpersonal and communication skills, capable of interacting with both technical and non‑technical stakeholders.
• Excellent facilitation and presentation abilities, with experience preparing executive‑level materials.
• Strong analytical and problem‑solving skills, including evaluating program performance and recommending improvement actions.
• Experience managing and developing high‑performing technology‑focused teams.
• Knowledge of program financials, budgeting cycles, and portfolio cost management.
• Familiarity with Agile and SAFe delivery frameworks.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

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