Job Description Summary

This role is responsible for working directly with external customers and BD personnel to ensure the timely delivery custom reagents and services. Activities include but are not limited to: customer communications/coordination, assessment/feasibility of request, customer service, planning, and material ordering and handling, and project management assignments. This role gathers customer requirements and specifications for make-to-order product configurations and pricing, to be used in creating quotes and will act as the liaison between the customer and program/technical experts as needed. This role serves as one the primary point of contact for customers throughout the ordering process.Role will support custom multicolor flow and single vials reagents.
Customs reagents team offers customized biotechnology products and services, and these positions will require ongoing development of new skills, to meet evolving business needs.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

 

DUTIES AND RESPONSIBILITIES:

Daily coordination of all customer-facing activities related to instruments and/or custom (make-to-order) reagent quote and order management, including follow-up and resolution. Communicate with external customers via phone, fax, and email. Interact directly with intercompany/international BD offices to support regional customers.  Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning, Shipping and other functional groups to drive the process from inquiry to order fulfillment.

Work with custom service department to ensure timely quote creation and order placement of customer orders and provide support to address question/issues as they arise. Respond accurately and professionally to the customer and internal BD personnel inquiries, providing pricing, availability, terms and conditions, and other product and order related information. 

Responsible for supporting business and legal terms and conditions. Identifies and communicates business risks. Reviews cost structures and prepares margin analysis as needed Identify repeat orders, ensue consistency in order filament. Manage and update forecasts based on customer inputs and ordering trends Assist in marketing activities Update customers on order and shipment progress, alert in advance regarding deliver delays Coordinate cross- plant planning of materials.

Work closely with planner to monitor in process orders and ensure on time delivery.

Run and review/manage  Open order Report daily.

Provide analytics, determine cause and possible corrective measures. Complies with all GMP, regulatory and ISO guidelines including company policies and departmental procedures.

Highly involved in production activities, planning across all sites.

Creation of production orders, as needed, and monitoring progress to ensure adherence to schedule. Also involves coordinating production activities cross-plants.

Ensure capturing all customer inquiries in BD system through the life of the order fulfillment.  Responsible for updating customer record with relevant information needed for quote creation. This includes but not limited to feasibility analysis and master data creation. Work closely with the Master Data Organization (MDO) and appropriate support functions to ensure quote creation within established metrics. Create and maintain custom materials and services in SAP.

Work directly with the Master Data organization to create and maintain product structure -BOMs, routings, Quality Inspection Plans, list prices, listing and exclusions and material master records. Also responsible for managing any requested changes in master data. Responsible for any SAP related data for Contract Services.

• To be able to take on and manage projects as needed and as they relate to current job responsibilities or to implement lean manufacturing.

• Responsible for monitoring and reporting metrics and reports for associated responsibilities: On time d