Patient Service Representative / Medical Receptionist Bilingual

Description

Job Summary:

Charter Oak Health Center is seeking a Patient Service Representative to join our team. In this role, you will be responsible for scheduling, registration, insurance verification, and other front-office tasks while maintaining a professional and welcoming environment. The ideal candidate will have a strong background in healthcare setting, customer service role, or administrative position. This position offers an exciting opportunity to make a difference in the community while advancing your career in healthcare.

Key Responsibilities:

Patient Interaction

• Greet and check in patients promptly and courteously.
• Assist patients with completing registration forms and ensure accuracy in data collection.
• Explain clinic policies, financial responsibility, and payment options to patients.
• Address patient questions, concerns, or complaints and escalate when necessary.

Scheduling and Communication

• Schedule, confirm, and reschedule patient appointments using the electronic health record (EHR) system. 
• Communicate appointment reminders via phone, email, or text.
• Maintain accurate records of cancellations and no-shows.

Insurance and Billing 

• Verify patient insurance eligibility and coverage prior to appointments.
• Collect and process co-payments, fees, and balances in accordance with clinic policies.
• Assist patients with applications for sliding fee scales or other financial assistance programs.

Administrative Duties

• Maintain and update patient information in EHR.
• Ensure the waiting area is clean, organized, and welcoming.
• Process medical record requests and maintain confidentiality per HIPAA guidelines.

Collaboration

• Work closely with clinical staff to coordinate patient care and ensure timely service delivery.
• Participate in team meetings and contribute to process improvement initiatives.

Requirements

Qualifications:

• High school diploma or equivalent
• 6 months of experience in healthcare preferred not required
• Bilingual in English and Spanish preferred not required.
• Must be willing to work a flexible work schedule
• Empathy, patience, and the ability to remain calm under pressure are essential for working with patients who may be experiencing stress or discomfort.-remove and  making wording more about skills. 

Charter Oak Health Center Offers Outstanding Benefits That Include:

• Health Insurance: Comprehensive medical, dental, and vision coverage
• Generous Paid Time Off (PTO): PTO, Personal, and eleven paid holidays
• Retirement Plans: 403 B plan with company vesting
• HRSA and Public Service Loan Forgiveness

COHC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.