EA-Client Support Specialist I

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.

Are you passionate about helping Democrats and progressives succeed? Do you have a good understanding of compliance, fundraising, and using digital tools to support campaigns? Do you have a knack for helping people solve problems? NGP VAN is a technology company whose team members do meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility. If so, we’d love to talk to you about joining the NGP VAN team at Bonterra. As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our tools.

Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but you’ll also be conducting web-based training and getting new customers up and running with our tools. Our staff aren’t just people who do support or training, they are expert practitioners who make our clients able to do their social missions. Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do.

What You’re Good At

• You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.

• You have at least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.

• You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization.

• You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.

• You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic

• You’re detail-oriented, great at following up and don’t let things slip through the cracks.

Bonus Points

• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.

• Experience in customer relations or an equivalent field, though not required, is valued;

• You have used NGP Classic or NGP7 as part of your day-to-day responsibilities.

• You have experience using the Mobilize platform.

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.

Compensation

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity. 

US Base Salary: $58,700

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.