Diagnostics Senior Engineer

POSITION:  Diagnostics Senior Engineer

LOCATION:  Northern California

 

Live the Exceptional With Soul.  This is the singular purpose of JLR. 

 

At the core of these experiences are the products themselves.  The JLR brands have undergone a dramatic transformation over the past years. 

 

JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

 

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

 

In this role, you will provide Retailers with written, verbaland hands-on diagnostic support for hard to fix vehicles. In addition, you will work proactively to identify tool, equipment, training and process deficiencies impacting Fix Right First Time

 

What you will be doing:

• Supporting the retailer network in the diagnosis and repair of all JLR vehicles, acting as the escalated touch point for hard to fix failures and component issues, ensuring a strong link between Front Desk Engineering, Engineering, and Service teams. 

• Reporting out on results of diagnostics/problem resolution - all cases updated in GCM (global concern management system). Ensure all hard to fix issues are reported into Product Investigation Team. 

• Submiting Electronic Quality Reports on all frequently seen problems.  

• Evaluating casesconcerning customer complaints, previous warranty repairs and software failures to drive prevent recurrenceand provide expert technical opinion. Perform consultative follow-ups. with retailers to drive self-sufficiency at a technical level. Document process failures to report back into JLR Head Office to improve overall JLR process (SEF)at retailer level 

• Effectively planning. coordinating and documenting daily scheduling of retailer visits, investigations and activities. Planning and analysis to be done utilizing open RO and LTS daily reporting

• Performing other duties as required

 

What you will need:

• Bachelor's Degree m Engineering or relevant discipline, or equivalent work expenence 

• ASE Cert1ftcat1on or equivalent

• Minimum 10 years in an automotive technical serviceor engineering capacity 
• Expert knowledge ofdiagnostic procedures, manufacturer specific special tools, and test equipment 
• Expert knowledge of Retailer process and procedure including knowledge oftechnical workflow at retatler level 
• Strong MS Office package knowledge and Tableau reporting
• Strong analytical, verbal, and written skills
• Strong organizational skills with a keen attention to detail
• Must be a team-oriented self-starter.
• Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management<