Assistant Manager, Slots Operations (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• 401k Matching

JOB SUMMARY:

The Assistant Manager of Slot Operations is responsible for supervising Slot Staff, verifying transactions and payouts, and assisting the Casino Manager monitors compliance with all established company, department, and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations. Exhibits sound decision-making qualities, motivates personnel. Assist in performing all Slot transactions. Verifies and countersigns hand paid jackpots. Handles customer disputes. Monitors the performance of all employees and provides training and coaching as necessary. Responsible for making sure there is management on the floor and available at all times. Make recommendations to the Casino Manager to improve the efficiency of the department and build business. Adheres to regulatory, departmental and company policies.

ESSENTIAL JOB FUNCTIONS:  

• Responsible for monitoring staffing levels, bank/floor assignments, daily and weekly schedules to include breaks.
• Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
• Monitors compliance with all established company, department, and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
• Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.
• Assist in performing jackpot and fill transactions. Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules.
• Maintains security of all games, money and employees.
• Takes advantage of opportunity to build long-term relationships with customers. Routinely strives to build and maintain rapport with slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
• Monitors the performance of all employees and provides training and coaching as necessary.
• Responsible for making sure there is management on the floor and available to employees and guests at all times.
• Makes recommendations to the Slot Manager and/or the Vice President of Gaming of Service to improve the efficiency of the department and build business.
• Builds a rapport and coordinates daily functions with support service departments. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS:  

• High school diploma or equivalent required.
• Work requires a minimum age of 21.
• Work requires minimum of 1-2 years casino operation experience, preferably in Slot Operations.
• Previous knowledge of casino rules, regulations and procedures pertinent to slot operations is preferred.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Work requires knowledge of computer programs including: Word, Excel, Outlook and Windows.
• Work requires ability to perform basic math functions quickly and accurately.
• Work requires flexibility to work various shifts.
• Must present a well-groomed and professional appearance.

GAMING PERMIT: NON-KEY

The above is a minimal description of duties and r