Discharge Coordinator - Per Diem, Variable (East Los Angeles)

The Discharge Coordinator, under the direction of the Case Manager, coordinates post-acute patient level of care needs (SNF’s, Sub Acute, LTACH, Home Health Agencies, DME, etc) to facilitate a safe discharge of hospital patients, including barrier patients, to the appropriate setting, assuring continuity of care.  Notifies receiving facility of insurance information as needed.  Responds effectively to questions and concerns expressed by patients and other staff and resolves identified problems.  Refers complex psychosocial issues to social workers.  Performs basic reception functions to ensure smooth department operations. 

• Coordinates discharge plans as directed by the case manager, i.e. placements, SNF’s, Sub Acute, Home Healthcare, DME, LTACH.  Coordinates the progress of the discharge services requested with case managers, patients, families, physicians, other care providers and vendors to facilitate discharge plan and find necessary resources. Notifies receiving facility of insurance information as needed, and processes referrals post-discharge. Effectively communicates on the progress of the discharge services requested. Appropriately schedules, reschedules, cancels or confirms patient appointments in a timely manner to maximize scheduling for patient volume and in accordance with established authorizations.
• Performs basic reception functions to ensure smooth office operations, including answering incoming calls, maintaining an accurate filing system, copying forms and documents, etc. Effectively uses computer programs to obtain demographic information and register patients, accurately verifies insurance coverage, including Medical Group eligibility. Accurately collects and documents all necessary and required information and activities.
• Effectively communicates with patients and physicians to assure continuity of care. Appropriately provides patients with written and verbal instructions of physician‘s orders and requirements for pre-operative diagnostic -testing and/or follow up appointments.
• Appropriately determines patient eligibility in relation to established program, insurance or contract standards.  Responds effectively to questions and concerns expressed by patients and other staff and resolves identified problems (registration, eligibility, billing or financial) in a timely manner.
• Acts as Data Steward by following appropriate procedures regarding requests, access and disclosure of PHI in accordance with HIPAA regulations, and takes necessary precautions to prevent unauthorized access. Accurately prepares reports (volume and tracking) as needed or requested.

Required Qualifications:

• High School Graduate/GED or Equivalent Work Experience (minimum 2 years) as a Patient Access Rep or Financial Counselor in a healthcare setting
• Must demonstrate customer service skills appropriate to the job
• Computer literacy and proficiency
• Excellent written and verbal communication skills
• Ability to establish and maintain effective working relationships within the organization
• Ability to multitask and maintain a work pace appropriate to workload

Preferred Qualifications:

• Previous experience in an acute care setting

Pay Rate: Min - $31.00 | Max - $31.00

Los Angeles Community Hospital has been taking care of generations of east Los Angeles families. Having a strong presence in our community has been critical to our success since our inception, along with offering quality, compassionate healthcare accessible to everybody. Most of our doctors, nurses and other employees live in the community, creating a culture of neighbors taking care of neighbors. We have changed with our community—both in the way we deliver medical care and by reaching beyond the walls of our hospital. We work closely with community members to help meet their most important needs. Our 130-bed, acute care hospital offers a wide range of medical programs and services, including cardiology, internal medicine and surgical services.