Senior Policy Manager - Slack

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Global Affairs

Job Details

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Integrity Senior Policy Manager - Slack

About the job

Slack is where work flows. It's where the people you need, the information you share, and the tools you use come together to get things done. 
The Slack Integrity team is focused on maintaining customer and user trust in and on Slack, so it can stay a simple, pleasant, and productive place for things to get done. Maintaining trust in Slack means ensuring customers and users know Slack has their back. They trust us to take their privacy, data security, and safety seriously. Maintaining trust on Slack means building a product where customers and users can confidently communicate, collaborate, and Connect without a second thought.

As a Senior Policy Manager on the Integrity team, you will be responsible for helping craft and manage policies for Slack’s products and services. You will manage escalations arising from customer reports reviewed by our Customer Experience team. You will help keep Slack safe and compliant. 

This role will require content moderation escalations responsibility, including regular exposure to potentially harmful content such as images of violence, hate speech, or content that exploits or endangers children. Comfort and experience with trust and safety operations is necessary.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, creative, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello? 

What You Will Be Doing

• Develop and manage content and usage policies for Slack’s products and services.
• Handle escalations for complex customer reports of potentially harmful content.
• Manage critical and high-risk situations appropriately, with resilience and an appropriate sense of urgency. 
• Adhere to legal policies and procedures, and guide the operations team in investigating abuse reports objectively and without personal bias.
• Form a deep understanding of Slack’s product, customers, and regulatory obligations. 
• Inspire confidence by setting direction, displaying integrity, and moving toward team goals.
• Develop relationships across the entire organisation at Slack to advocate for customer safety, privacy, and the best customer experience possible.   

What you Should Have

• You are skilled and experienced in crafting product and content policies, and driving them from initial concept to public launch.
• You have expertise in compliance with online content regulations such as the Digital Services Act, the UK Online Safety Bill, the Australian Online Safety Act, or NetzDG.
• You are an articulate communicator and enjoy crafting clear and concise messages to cross-functional partners and to customers.
• You are cool in a crisis and resilient in handling regular exposure to harmful content.
• You have a graduate degree or equivalent professional experience, such as a JD, Masters, or equivalent experience in public policy, digital rights, or a related field.
• You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.
• You are a collaborative teammate who believes that the whole is greater than the sum of its parts.
• You are empathetic and enjoy explaining complex issues to others at all levels of proficiency.
• You have a track record of proposing high impact improvements and executing them collaboratively.
• You have a high degree of self-awareness and maintain composure. You model this for your team.
• You are curious about technology and have a solid understanding of the impact to business and customers when something in software goes wrong.
• You are available to participate in our weekend shift rotation to support on-call needs.

Benefits & Perks

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