Communications Support Officer - Regional US Offices (2025655)

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.  If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.  ORGANIZATION SUMMARYWorld Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
POSITION SUMMARY: World Relief seeks a dedicated, resourceful, and collaborative Communications Support Officer to join the U.S. Advancement Team. The Communications Support Officer serves as a key member for Regional U.S. Offices helping to strengthen communication efforts, supporting partner stewardship and acquisition through compelling content creation and execution of key deliverables. Working collaboratively with regional staff, the Communications Support Officer helps amplify local impact, enhance engagement, and advance organizational goals through clear, compelling, and mission‑aligned communication.     

ROLE & RESPONSIBILITIES:

Marketing Execution & Content  
• Develop and execute all mass communications through HubSpot across donor segments, acquisition/leads, church partners, and volunteers.  
• Working closely with the U.S. Advancement Team, provide copywriting, editing, and localization for email appeals, newsletters, automated nurture series, landing pages, and social media posts.  
• Adapt national email templates and campaign toolkits into office-specific versions that maintain brand alignment while reflecting local relevance.  
• Maintain and create new subscriber welcome series content and automated nurture workflows for various audience pathways.  
• In collaboration with each Regional US Office and local Content Developers, post all social media content and manage scheduling across platforms.  
• Create graphics and media assets in Canva, including touchpoint PDFs for field use based on stories sourced from Content Developers.  
• In collaboration with local Content Developers, write blog content that supports lead generation, donor engagement, and church partnership goals.  
• Work with Regional office staff and national content teams to integrate gathered stories into emails, social posts, and lead generation content.  
  Email Strategy, Lead Generation & Performance  
• Coordinate monthly and campaign-based email sends across assigned offices, including segmentation, A/B testing, scheduling, QA, and analytics reporting.  
• In collaboration with the Development Support Officer, manage end-to-end HubSpot email lifecycle for Regional US offices: planning, segmentation, workflow creation, enrollment, testing, and optimization.  
• Maintain and optimize lead generation forms, event-based triggers, onboarding workflows, and conversion paths for partner acquisition.  
• Ensure compliance with email deliverability standards and regulations (CAN-SPAM, GDPR) and monitor platform health metrics.  
• Recommend evidence-based improvements informed by industry trends and testing methodologies. 

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and

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