Customer Service Representative

Join a new modern, state-of-the-art collision center with 15,000 sq. ft. of workspace, fully air-conditioned for year-round comfort!

ProColor is part of Mondofix Inc. (Fix Network) a global leader in collision, glass and mechanical repair services. Our family of brands also include Fix Auto, NOVUS Glass, Speedy Glass USA, Speedy Auto Service and SRP. Each of our 2,000 plus points of service worldwide are owned and operated by local business owners making an impact in their community by creating jobs and delivering the highest standards of safety and customer experience.

About the Role

ProColor is seeking a personable and detail‑oriented Customer Service Representative (CSR) to deliver a legendary customer experience from vehicle intake through delivery. This position serves as the front‑line liaison between customers, insurance partners, and the production team. As a brand ambassador, the CSR ensures every customer interaction reflects professionalism, transparency, and care.

The ideal candidate thrives in a fast‑paced environment, enjoys working with people, and demonstrates strong organizational and communication skills.

Key Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards
• Greet customers and manage vehicle intake and delivery processes
• Conduct vehicle walk‑arounds; document related and unrelated damage
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS)
• Explain the repair process clearly and set expectations with customers
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.)
• Schedule and follow up on customer appointments based on shop availability
• Communicate with customers and insurance partners via phone, email, text, and video calls
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery
• Assign work orders to technicians as required
• Keep the BMS and related systems accurate and up to date
• Support front office operations, administrative tasks, filing, and data entry
• Import, verify, and maintain accurate records in accounting systems
• Maintain a clean, organized, and professional front office environment
• Comply with all company policies, procedures, and health & safety standards
• Perform other related duties as assigned

Core Competencies

• Customer focus and relationship building
• Strong communication and interpersonal skills
• Problem solving and conflict resolution
• Accountability and dependability
• Quality orientation and attention to detail
• Results‑driven mindset
• Teamwork and collaboration
• Time, energy, and stress management

Qualifications & Requirements

• High school diploma or GED required
• Valid driver’s license with a clean driving record
• Previous customer service experience required (body shop experience preferred)
• Administrative or data entry experience preferred
• Experience with Mitchell RepairCenter is an asset
• Estimating experience considered a plus
• Strong negotiation and objection‑handling skills
• Excellent verbal and written communication abilities
• High level of professionalism, discretion, and tact
• Computer proficiency (MS Word, Excel, email systems)
• Strong work ethic, positive attitude, and team-focused mindset

Working Conditions

• Regular use of computers, phones, and office equipment
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