Support Specialist II, Service Desk

Company Description

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

We’re looking for an IT Support Specialist II to join Vuori’s Global IT Support team. This Tier 2 role focuses on supporting our teams and resolving escalated technical issues that require advanced troubleshooting. You’ll play a key role in ensuring smooth operations across the company while contributing to a collaborative, clarity-driven IT environment. This role will focus on providing hands-on, in-office support at our HQ, ensuring an exceptional experience for employees and maintaining the reliability of critical systems onsite. In addition to the responsibilities above, you may be required to contribute to projects as a technical resource.

What you'll get to do:

• Provide excellent customer service by communicating technical solutions in a clear and concise manner
• Resolve escalated IT tickets from Tier 1 support
• Provide support and coverage at our HQ Helpdesk
• Perform advanced troubleshooting for Windows, macOS, and mobile devices
• Support and maintain AV conference room technology
• Document solutions and contribute to knowledge base improvements
• Collaborate with senior IT team members on projects and process enhancements
• Assist with onboarding and technical setup for new hires
• Own incidents through completion ensure we find permanent solutions to problems that occur.
• May provide some Executive IT support to our leadership team

Qualifications

Who you are:

• High school diploma or equivalent; associate or bachelor's degree in computer science or related field preferred Experience with face-to-face IT executive support
• 2+ years of experience in IT support or a related technical role
• 2 + years of experience with ticketing systems (e.g., Jira Service Management)
• Experience with troubleshooting hardware and software issues, including printers, scanners, and mobile devices Strong problem-solving and analytical skills
• Familiarity with Windows and macOS environments
• Excellent communication and customer service skills

Nice-to-Haves

• Certifications: CompTIA A+, ACMT
• Experience with Atlassian Jira and Confluence, M365 apps, JAMF, Intune, Entra ID

Additional Information

Our investment in you:

At Vuori, we’re proud to offer the following to our employees: 

• Health Insurance 
• Savings and Retirement Plan  
• Employee Assistance Program 
• Generous Vuori Discount & Industry Perks 
• Paid Time Off  
• Wellness & Fitness benefits  

The hourly range for this role is $32.79/hr - $33.65/hr. 

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  

All your information will be kept confidential according to EEO guidelines.