Remote Veterinary Technician (Overnights)

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

 

Title: Bond Aid Nurse

Role Type: Full Time

Location: Remote, United States (Select Locations: We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, and FL)       

Hours: Friday, Saturday, and Sunday from 8:00pm-8:00am EST (overnight)  

Comp range: $22-$24 an hour

 

About the Role:

Our Remote Veterinary Technicians (Internally referred to as Bond Aid Nurses) provide an amazing experience to both clients and pets when they contact our clinics for care. You’re one of the first touch points for our patients when they call or email, so you’ll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance when seeking services outside of typical business hours. When not speaking with clients, you'll complete administrative tasks related to patient care.

What You’ll Do:

• Triage phone calls revolving around patient concerns and determine the best course of action based on symptoms
• Approve medication requisitions through online portals
• Review lab work to ensure diagnostic results are being passed on to clients
• Answer a high volume of incoming emails 
• Utilize Zendesk and Vetspire for calls, emails & notes
• Utilize Slack to communicate with our in-clinic and virtual teams

You Have:

• 3+ years experience as a veterinary technician
• Ability to work from home with reliable access to a functional desktop computer or laptop that can easily handle multiple browser tabs and programs open at once as well as high-speed internet (at least 50 mbps)
• A quiet and distraction free environment to allow you to be focused on client conversations for 10 hour shifts
• High comfort level typing, navigating multiple computer programs, and speaking on the phone
• Excellent written and verbal communication skills
• High attention to detail and ability to multitask with accuracy and efficiency

We Offer:

• Competitive Pay | $22-$24/hour based on experience
• 401(k) with partial employer match
• Generous paid time off
• Parental leave of up to 16 weeks paid over your time at Bond
• Discounts on in-clinic services for pets
• Membership to Rocket Lawyer
• Medical, dental & vision plan options; 
• Access to mental health support via EAP, Talkspace, & Ginger through medical plan provider and MyStrength
• 100% covered medical plans for qualified employees
• HSA plan option with employer contribution 

    Our Values:  We’re obsessed with pets: The love we feel for animals drives us to do our best. We work with initiative, positivity and warmth to bridge the gap between human and pet, focusing on wellness to keep a better, stronger bond.  We work as a team: We’re knowledgeable, friendly, and passionate about a better veterinary experience. We jump at the opportunity to help one another and seek out opportunities to team up on tasks. We’re all in this together - our team, pet owners, and the animal - and our success as a team hinges on all of us doing our best. We communicate clearly: We speak up, we do what we say, and we’re transparent and honest. We value clear, simple communication. We work happy: We bring a happy, positive attitude to work because it impacts the energy in the office.  We’re empowered: We’re building a new kind of vet experience, and every team member is empowered to try new things and own their decision-making.   By submitting an application you agree to receive SMS messages from Bond Vet and third parties retained by Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Msg & data rates may apply.
Bond Vet provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physic