Quality Assurance

Job Description

The role of the Quality Assurance is to work directly with the ABM management to design and implement internal quality regulations for services and employees in accordance with ABM standards with intent to monitor and improve overall quality of service. The Quality Assurance will utilize an internet-based inspection application called SITE, automated surveys, established ABM Standard Operating Procedures (SOPs), and any Federal or local regulations that may apply to help ensure continually improving service performance.

Benefit Information: 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:

• Develop a weekly schedule to ensure all assigned locations are inspected and to submit the report of findings at the end of each shift.
• Analyze and compare data looking for trends using SITE (an internet-based ABM website), along with Microsoft software as well. 
• Inspect buildings and properties for cleanliness per APPA standards, inspect facilities for maintenance standards and grounds as well, to ensure contract compliance.
• Create workorders, follow up on workorders, and audit workorders for completion. Report to ABM management of findings. 
• Monitor work being performed for safety compliance and write safety reports per observation. 
• Communicate with managers and the client effectively.
• Audit workorders using Asset Essential WO system.
• Review daily inspections from other inspectors and advise Account Manager.
• Establish and maintain effective communication and working relationship with service partners. 
• Handle issues in the field for multiple locations and report an unbiased opinion on matters. 
• Act as point of contact and take the necessary steps and/or phone calls when a situation arises.
• Perform other related duties as assigned by Account Manager.
• Report any issues, concerns or important occurrences with customer or other stakeholders to the Account Manager.
• Brief weekly and monthly reports to ABM Management team.
• Create monthly reports by accurately tracking data thru out the month.
• Help develop action plans to assist in correcting deficiencies.
• Tour and inspect locations with client.

QUALIFICATIONS:

• 3 years of experience in custodial or QA experience
• Be willing, able, and available to work evening hours.
• Be flexible with work hours as management will in turn be flexible with employees’ specific/individual circumstances.
• Public speaking and report writing
• Written and Verbal communication skills
• Must have valid driver’s license.
• Experience with various trades tools, application, equipment, concepts, local and federal facility based regulations
• Human relations skills to maintain effective working relationships with team
• Demonstrate customer service, and problem-solving skills using a rationality approach.  

 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance a