Director of Nursing

About Family First

Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

The Director of Nursing (DON) for Family First Homecare is a highly experienced and strategic leader responsible for the overall administrative direction of all clinical operations and patient care.  This pivotal role involves the direct management and training of all clinical team members.

The Director of Nursing (DON) will ensure strict adherence to state, local, and federal regulations and establish the necessary frameworks to guarantee patient safety and meet all government surveys related to clinical home health.  A key focus will be on the delivery of high-quality nursing services and developing and implementing standardized, comprehensive, and effective training programs to maintain exceptional standards of care and operational efficiency.  The director will work in close partnership with the Director of Operations.

Family First Homecare team members represent the organization and its services in a competent, professional and responsive manner while maintaining standards of high-quality patient care and customer service in accordance with all state, local and federal requirements, rules and regulations.

KEY RESPONSIBILITIES 

• Provide comprehensive administrative direction and oversight for all clinical operations and patient care services within the agency(s) and branch offices, ensuring efficient operation and compliance with all State, Federal, and Accreditation standards. 
• Lead the delivery of quality clinical services across assigned agency(s) and branch offices, partnering with the Director of Operations (DOO) to lead cohesive teams toward common goals. 
• Develop, implement, and oversee standardized, comprehensive, and effective training programs for Clinical Managers and all field clinicians to ensure high-quality patient care and skills development, including adherence to the competency program. 
• Provide leadership, training, guidance, and mentoring to Clinical Managers. 
• Collaborate with Family First leadership teams and the compliance committee in identifying, developing, and delivering consistent clinical information. 
• Oversee the Quality Assurance Performance Improvement (QAPI) program for each assigned agency, identifying clinical and quality metrics trends and ensuring appropriate corrective action is implemented. 
• Coordinate and oversee all plans of correction and quality initiatives. 
• Partner with the Director of Operations (DOO) in identifying, interviewing, and onboarding Clinical Managers and Care Givers. 
• Promote employee engagement and retention. 
• Participate in the development and review of policies and procedures to ensure compliance. 
• Assist management with the development and implementation of new products and services. 
• Maintain professional, supportive, and responsive interpersonal communication skills. 
• Working with the Chief Nursing Office and Vice President of Clinical, maintain written documentation that clearly specifies the responsibilities and authority of the Agency Director of Nursing and defines the order of authority in the absence of the administrator. 
• May be required to serve in the absence of an Agency Director of Nursing or Director of Nursing over another agency or branch either in person or via telecommunications device when needed. 
• May be required to support mergers, acquisitions, and integration projects. 
• Specific to North Caroline DONs: Oversee and, if applicable, directly supervise various home care services, particularly those involving nursing care, as outlined in the North Carolina Administrative Code, section .1100 of the Subchapter, whether provided directly or by contract. 
• Performs other duties as assigned  

ROLE QUALIFICATIONS 

REQUIRED 

• NOTE: See state specific requirements below.
• RN Nursing Degree.  Unencumbered RN License in the state of employment or Multi-State through the Enhanced Nurse Licensure Compact where recognized. 
• Registered Nurse with at least 1 year of supervision as an RN.  Experience may vary by state.  See state specific requirements below.
• Working knowledge of home care regulatory and federal requirements
• Proven customer service skills, sound independent judgment, initiative and so