Senior Manager, Partnerships - Fulfillment Partners

 

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The senior manager will drive our go-to-market strategy with a curated list of fulfillment partners, including warehouse management solutions and third-party logistics companies, focused on a more seamless, end-to-end fulfillment journey for our shared customers. They will set the standard for how we engage with fulfillment partners, driving strategic alignment, mutual benefit and continuous improvement with those partners.

This position can be located in either the Los Angeles, California, Austin, Texas, or remote within the US. 10% travel is required for meetings, conferences, etc. 

About the team

The Partnerships team drives revenue growth and accelerates product innovation via strategic partnerships and ecosystem development. We uphold a strong say:do ratio and invest in sustainable relationships that stand the test of time.

What will you be doing?

1. Strategy Development - Devise and execute a cohesive strategy with each partner in their portfolio, focused on product engagement, customer acquisition and revenue growth.
2. Partner Development - Acquire deep knowledge of each partner’s vision, objectives and products, enabling them to identify growth opportunities, anticipate partner needs and resolve pain points.
3. Partner Activation - Coordinate training and onboarding of new partners; communicate the partnership’s value proposition internally in order to accelerate time to value.
4. Program Management - Own all facets of the partner success process, devising joint business plans, conducting quarterly business reviews and investing in continuous improvement and optimization.
5. Cross-Functional Collaboration - Collaborate with cross-functional stakeholders across product, engineering, marketing, sales, customer success, finance and legal to execute the best possible partnerships.
6. Operational Rigor - Adopt a data-driven approach to the business, focused on leading indicators, and take intelligent risks based on the data.
7. Trusted Advisor - Become a trusted advisor to their portfolio of partners through consistent communication, data- and industry-driven insights and superior execution.
8. Culture Builder - Bring a team-first orientation and critical thinking to advance Auctane’s values, build our culture and execute on our vision for the future.

What are we looking for?

• MBA or JD preferred
• 10+ years of partner development and/ or partner management experience
• Demonstrated experience leading large, complex partnerships in the eCommerce industry

What will make you stand out?

• Strong analytical, critical thinking and problem-solving skills
• Excellent verbal and written conversational skills
• Grit, perseverance and a “yes, and …” attitude

What do we offer?

• 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
• 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!