Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Compliance Program Group Manager, you will be within the Risk, Change, Experience & Strategy organization (RCES), supporting the 1st Line of Defense (1LOD) Retail Compliance Management Program (CMS) for Retail Lending. This position reports to the Chief Compliance Officer for Retail Deposit and Lending segments.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

The Compliance Program Group Manager will lead a team responsible for providing advisory support and subject matter expertise on consumer protection related laws and regulation impacting Retail Lending for all consumer lending products (personal unsecured, student, credit card and auto). Their team is responsible for the oversight of the consumer compliance focused CMS program including the execution of program elements including but not limited to: initiatives change management, issues management, regulatory change, prime process risk assessments, complaint management, marketing and digital content review, exam support & risk reporting.

Job Description

• Oversees, establishes and enhances effective compliance programs and designs policies to identify and prevent illegal, unethical, or improper business practices. Responsible for staff development and solves talent management problems. Constructively challenges conclusions/status quo and uses established credibility to influence sophisticated customers.
• Supports key business initiatives by formulating recommendations from data to identify compliance risks. Presents resolutions to manage and mitigate the identified risks to senior business partners and external stakeholders. Identifies compliance impact on matters such as marketing materials, sales programs, product development, documentation review and other business initiatives. Works cooperatively with the business, legal partners, audit and other risk disciplines across the organization. May include developing, facilitating, and conducting Compliance training programs for junior staff.
• Assesses activity for existing and emerging risks. Evaluates the materiality of the risks identified and presents recommendations on necessary risk mitigation to Executive leadership, and external stakeholders. Uses knowledge on current laws, rules, and other regulatory requirements and drafts or assesses Compliance Manuals, Front Office materials, policies and procedures to ensure alignment. Directs the management of regulatory examinations and inquiries, including the coordination of interviews and information requests from regulatory agencies.
• Oversees the compliance monitoring program and reviews activity to ensure it falls within established risk control limits. Establishes the Compliance program objectives for assigned area, products/services, and applicable regulations. Responsible for communicating and socializing those objectives (from a leadership position) to executive level business partners, external stakeholders, and all impacted staff. Independently challenges analyses and formulates value-added recommendations. Advises junior staff on how to appropriately challenge analyses and how to formulate thoughtful recommendations as needed.
• Accountable for all compliance report data. Presents reports to executive leadership and external stakeholders. Manages issues by escalating through proper governance channels as needed, and recommends corrective action plans. Advises junior staff on report analysis techniques as applicable. Reviews and approves all new/enhanced reports before implementation and distribution.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfactio