Carefluent Connect, Client Account & Sales Manager

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

SC Carefluent Connect Leaders

Job Summary:

JOB SUMMARY
The Client Account and Sales Manager will work independently to increase the sales of select product lines for Carefluent Connect. Most clients will be internal departments within VUMC and affiliate hospitals and clinics. Clients will also include non-VUMC hospitals and clinics in the greater Nashville area. Position may be involved with change management processes working with client locations. Will work with Program Manager to provide analytics to various clinics and troubleshoot customer service and workflow issue.

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KEY RESPONSIBILITIES

• Increase sales volumes for select Durable Medical Equipment product categories.
• Build solid client relationships with departments within VUMC for referrals.
• Troubleshoot customer service and workflow issues to better serve our patients and our provider sources.
• Some duties will require client management to help troubleshoot Carefluent Connect patient and referral source customer service issues.  
• Support the provision of requested analytics requested by various departments working in conjunction with our Program Manager and Analyst.
• Utilizes multiple sources of data to analyze and resolve problems; may take a new perspective on existing issues and solutions.

TECHNICAL CAPABILITIES

• Customer Service (Advanced): Demonstrates a high level of customer sensitivity and has shown insight into customer business issues. Demonstrates a work ethic where customers display confidence and trust in the service provided. Anticipates, plans for and meets increases in customer needs and service levels. Removes barriers and establishes procedures to improve organizational customer service activities.
• Documentation & Writing Skills (Advanced): Is a recognized expert and authority in patient relations documentation. Occupies the position that is the last internal resource for support or direction. Expected, as a result of the position, to have the ultimate knowledge, control, influence, and/or jurisdiction in patient relations documentation. Demonstrates documentation industry leadership in outside professional organizations and forums. Takes a lead role in developing documentation best practices for the organization. Has successfully completed training resulting in advanced certification and/or curriculum fulfillment.
• Critical Thinking (Advanced): Demonstrates an intellectually sound set of skills to process and generate information and beliefs, and the habit, based on intellectual commitment, of using those skills to guide behavior. Sets the example in deriving rigorous and defensible conclusions for problems that are complex and challenging.
• Networking (Advanced): Build relationships through industry contacts, professional organizations and individuals.
• Communication (Advanced): Clearly, effectively and respectfully communicates to employees or customers.
• Knowledge of Microsoft Office (Intermediate): Excel, Word, Teams, PowerPoint. Has intermediate knowledge of Excel including but not all, creating spreadsheets, pivot tables, formulas, etc.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how