Full-Time Customer Service Professional (Available for current Contract Customer Service Professionals only)

Full-Time Customer Service Professional

Work from home within Oregon, Washington, Idaho or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Are you ready to take the next step in your Cambia journey? This exclusive opportunity is designed specifically for our Contract Customer Service Professionals who have successfully completed training and received their certification. As you transition to a full-time role, you will gain access to our comprehensive Cambia benefits package and total rewards program – including health insurance, retirement benefits, paid time off, and much more.

Ready to apply? See the full position details below.

Who We Are Looking For 

Every day, Cambia's dedicated Customer Service Professionals (CSPs) serve as the face of our company—acting as listeners, problem-solvers, investigators, and advocates who bridge the gap between Cambia and those we serve by answering calls, providing guidance on benefits, claims and eligibility, and making health journeys easier for our members. Do you have a passion for serving others and learning new things? Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit.

What You Bring to Cambia

Qualifications:  

• High school diploma or equivalent  

• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience. 

• Proficient PC skills and an ability to navigate multiple applications while on calls.  

• Ability to apply mathematical concepts and calculations. 

Skills and attributes: 

• Excellent multitasking skills under pressure.   

• Resilience, patience and a positive attitude in the face of challenges.  

• Clear, concise and empathetic demeanor while responding to inquiries and requests. 

• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.  

• Sound decision-making and flexibility in a fast-paced environment.  

• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.  

• Equally comfortable collaborating with a team and working independently. 

• Ability to handle sensitive and confidential information with discretion.  

• Preferred: knowledge of medical terminology and coding. 

What You Will Do at Cambia

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility. 

• Roll up your sleeves and do the necessary research to find answers when you don’t have them.  

• Bring a positive and professional approach to providing every caller with accurate, compliant information.  

• Tailor your communications to meet each caller's unique needs. 

• Stay one step ahead by spotting and addressing potentially difficult issues before they arise. 

• Prioritize caller satisfaction while representing Cambia’s mission and values. 

• Seek opportunities to collaborate and improve your skills through feedback and learning. 

Your Work Environment

• May be required to work overtime. 

• May be required to work outside normal hours. 

• Required to have high-speed internet connection. 

• Private, distraction free work space. 

The starting hourly wage for this job is $19.75 - $23.00/hour, depending on candidate's geographic location and experience.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine th