Clinic Operations Manager

Summary:

Under the leadership of the physician group and Director of Operations, the Clinic Operations Manager is responsible for planning and managing the operations of the assigned clinic group. Responsibilities include: planning and implementing clinic goals and objectives; planning, developing and implementing appropriate policies and programs to ensure 1) effective utilization of staff and resources; 2) regulatory compliance; and 3) quality care for patients. This key leadership role must also foster a team approach in providing care, and excellence in “customer service” to ensure the optimum patient experience, representing EHN in a professional, friendly manner at all times.

Supervisory Responsibilities:

This is a management position responsible for ensuring the successful operation of the clinic. The incumbent is responsible to carry out the full spectrum of management responsibilities in accordance with EHN and clinic policies and applicable laws, and to ensure subordinate supervisors and staff perform their duties within established job expectations. Responsibilities include hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Functions:

• Oversee and manage all aspects of clinic operations, including front office, back office and facility maintenance.
• Responsible for primary clinics, including satellite locations, providing ophthalmic, optometric and opticianry services. Generally manages approximately 50 or more employees. 
• Provide ongoing feedback and communication with employees; organize and conduct regular clinic meetings designed to inform and motivate staff to carry out their responsibilities in an effective, efficient and timely manner with a focus on providing quality patient care.
• Foster teamwork among staff and physicians to ensure the optimum patient experience and seamless quality care.
• Under the leadership of the physician group and Director of Operations, plan and implement goals, objectives, policies and priorities of clinic projects and functions.
• Plan, coordinate and review department structures and work functions; monitor and evaluate the effectiveness and efficiency of processes, methods and procedures for each department, and the clinic as a whole; in consultation with the physician group and Director of Operations, modify and implement change where needed.
• Provide operational and staffing updates to the Director of Operations and physician group at regular intervals or upon request.
• Initiate timely and effective communication with the Director of Operations and physician group about unique circumstances that may arise with regard to patient care, clinic operations and employee relations.
• Coordinate and ensure effective and appropriate education, training and professional development of staff; assess training needs of staff; develop and implement training programs that meet the needs of the clinic and regulatory requirements.
• Manage and coordinate facility maintenance and services of assigned clinics; negotiate contracts with vendors, contractors and suppliers; review and negotiate revisions, changes and additions to contractual agreements.
• Develop and maintain communication strategies that include regular sharing of information about patient care.
• Ensure the protection of confidential patient information; guide staff in using good judgment in sharing confidential information in a manner that is consistent with patient care and current laws and regulations, including HIPAA.
• Oversee and manage the quality assurance and workers’ compensation programs.
• Ensure a safe and healthy environment for patients and staff; adhere to, and ensure staff adherence to all safety standards as established by OSHA.
• Ensure all work is performed in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.

Secondary Functions:

• Other dut