Administrative Assistant Hospitality

PRIMARY PURPOSE:

The primary responsibility of Administrative Assistant is to provide administrative and clerical support to the Hospitality department to include Hotel Operations and Food & Beverage. All duties are performed following department guest service standards and the company’s policies, practices, and procedures.

Position: Non-Exempt/Hourly
Location: Gold Strike Casino

PRINICIPAL DUTIES AND RESPONSIBILITIES:

• Greet all visitors and callers and address their needs, answer multi-line phone systems, and direct calls to the appropriate staff/department, and respond to all general e-mail correspondence and voicemail from guests and staff.
• Schedule conference calls and meetings for office staff.
• Coordinate hotel pick-up, shipping, and storage of products; monitor, move, and adjust storage areas as needed according to shipping requirements.
• Keep hotel inventory stocked (keys, valet tickets, bell tickets and other items as needed, ensuring items are easy to find when needed.
• Compile, copy, sort, file, and scan hotel department documents, prepare departmental reports and maintain databases as needed, and perform a variety of administrative tasks.
• Maintain all office equipment as needed and coordinate repairs for hotel department.
• Work closely with the functional department groups as necessary.
• Prepare purchase orders for all goods and services purchased by the Hotel and F&B department.
• Maintain all credit card receipts and statements for hotel.
• Daily timekeeping for all Hotel Operations and Food & Beverage departments including but not limited to attendance tracking.
• Possess knowledge of OPERA and INFOGEN systems.
• Responsible for tracking housekeeping score sheets.
• Support hotel management with supervision of department when needed. Including but not limited to answering company cellphone and assisting with customers inquiries and needs.
• Some duties may require assisting management directly in F&B Venues.
• Log and track employee training, F&B Permits and Licenses. 
• Responsible for Menu File Maintenance and Content update for F&B department.
• Assist with F&B promotional materials printing including some electronic media production.
• Create and maintain consolidated F&B Front of House and Back of House calendar, including promotions and events.
• Assist to coordinate F&B Directors’ team meeting, to include maintaining meeting notes. 
• Create and maintain F&B online Directory, including Key Service and Vendor contact list. 
• Perform other job-related duties as requested.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent.

• One (1) year of related experience in a related position, or equivalent education and experience.

• Work varied shifts, including weekends and holidays.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to effectively communicate in English, in both written and verbal forms.

• Basic knowledge of computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine.

• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

WORKING CONDITIONS:

• Work is performed in an office environment.