At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require some travel to enhance collaboration and ensure successful completion of projects.

         

         

Careers that Change Lives

Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey.

Our Cranial & Spinal Technologies (CST) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide. Check us out on LinkedIn: Medtronic CST

The Principal Service Contract Analyst supports service revenue growth for Medtronic’s Cranial & Spinal Technologies portfolio by managing, pricing, negotiating, selling and administering service agreements and service-related offerings across assigned U.S. accounts. This role acts as a dedicated service subject matter expert, partnering closely with Sales, Service, Finance, Legal, and customers to deliver compliant, customer‑focused contract solutions. The ideal candidate brings strong analytical skills, a consultative mindset, and the ability to navigate complex hospital contract environments while ensuring adherence to Medtronic pricing strategy and internal policies. The Service Contract Analyst plays a critical role in protecting and expanding Medtronic’s service revenue while ensuring customers receive meaningful, compliant service solutions that support the long‑term performance of CST technologies

Responsibilities may include the following and other duties may be assigned.

• Support achievement of service revenue and attach rate objectives by proactively managing service agreement opportunities across assigned territories or customer segments.

• Identify and advance new service opportunities through collaboration with field sales teams, inbound requests, and proactive customer outreach.

• Create, price, and manage service quotations and proposals, ensuring alignment with approved pricing models, service offerings, and commercial policies.

• Participate in contract negotiations with customers, hospital systems, and group purchasing organizations (GPOs) within established authority levels; escalate non standard terms as required.

• Administer standard and non standard service contracts, including:

  • Redlining and editing contract language to meet customer requirements

  • Partnering with Legal, Finance, Security and Compliance on approvals and risk mitigation

  • Supporting contract amendments, extensions, and renewals

• Collaborate with Sales Management to support monthly and quarterly forecasting, pipeline management, and opportunity tracking within CRM systems.

• Develop creative and compliant service and pricing solutions to address complex customer scenarios, including multi system, multi year, and enterprise agreements.

• Partner cross functionally to support:

  • Annual list price updates

  • Enhancements to service offerings and programs

  • Continuous improvement of service sales tools, templates, and processes

• Maintain accurate and complete customer and contract records, ensuring data integrity across internal systems.

• Review customer purchase orders for accuracy and readiness for order entry, resolving discrepancies as needed.

• Ensure all activities are performed in full compliance with Medtronic Quality System requirements, commercial policies, and regulatory standards.

Must Have: Minimum Requirements

High School Diploma or equivalent with 8 years of relevant experience in Contracts or Pricing or equivalent experience (OR Associate's Degree with 6 years experience OR Baccalaureate Degree with 4 years experien