Senior Pre-Sales Solutions Engineer (Network Infrastructure)

The Senior Solutions Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. The Senior Solutions Engineer is the subject matter expert for network infrastructure solutions they support and will accurately design and scope solutions that yield client and Marco service satisfaction. You are responsible for supporting and optimizing solutions sales opportunities through product demonstrations, pre and post sales design support of products. You will guide and assist Sales Representatives by providing technical expertise along with manufacturer and product knowledge.

ESSENTIAL FUNCTIONS:

• Work with a focused set of network infrastructure products in the solutions group to achieve the following:
  
  • Maintain technical expertise, including any necessary certifications.
  • Design engineering and development of products, lab management of products.
  • Demonstrations of solutions products.
  • Innovation and product development.
  • Reviews and assessments of solutions products.
  • Creation of solutions products.
• Provide sales consultation, design, and support of opportunities involving all products in assigned categories, including routing, switching, wireless, firewall, and SD-WAN technologies such as Cisco Meraki, Juniper, Palo Alto, Fortinet, and related platforms.
• Offer roadmap and strategic vision to new and existing clients that will result in specific tasks and recommendations of products.
• Ensure strong and effective market knowledge of product and services in collaboration with product development team.
• Serves as content expert for functional training for sales and service and acts as an escalation point of contact for questions and knowledge.
• Demonstrates extensive knowledge and key benefits of Marco solutions versus the competition.
• Lead or assist with presales including customer demonstrations, proof of concepts, briefings, and marketing events sponsored by Marco.
• Lead functional projects such as testing, lab research and development, and proof of concept projects.

• Develop and document statements of work, labor estimates, and initial project scope for professional services engagements, including:

   

  • Network infrastructure assessments and design

  • Routing and switching upgrades and migrations

  • Wireless deployments and site surveys

  • Firewall implementation and security policy design

  • SD-WAN deployments and WAN optimization initiatives

• Translate solution designs into clear scope, deliverables, assumptions, and dependencies to support client understanding and internal execution.

• Upkeep demo equipment and solutions centers.

• Stay knowledgeable on current and future offerings from manufacturers in preparation for Marco sales efforts.

• Keep well informed on industry changes and continually work to improve sales and presentation techniques.

• Stay advised on company procedures and objectives, and always be prepared to accurately discuss them with clients.

• Promptly assist with and maintain documentation of client-facing materials in a timely manner, including RFPs, PSEs, service requests, and purchase agreements.

• Attend required company and department meetings.

• Assist Sales staff with RFP responses.

QUALIFICATIONS:

• An associate degree and five years of relevant experience; or equivalent combination of education and experience.
• Proven experience working with network routing, switching, wireless, and firewalls.
• Current high level industry-recognized certifications including one or more of the following: CCNP/Specialization, Meraki CMNO, Juniper JNCIP/JNCIE, Palo Alto PCNSE, Fortinet NSE 4/7, or equivalent manufacturer certifications preferred.
• Valid Driver's License, proof of personal insurance, and a clean driving record.

REQUIRED SKILLS:

• Solid understanding of industry technologies as it pertains to presale responsibilities. Understand hardware and software related to Marco’s current network infrastructure solution offerings.
• Solid understanding of routing and switching.
• Proficiency with business collaboration tools such as MS Office applications, Visio, MS Project, and company and client specific programs.
• Communication – Must possess superior communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Commitment – This is needed to see a project or task from start