Customer Service Specialist

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration, and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

JOB OVERVIEW

Working under the supervision of the branch service operations manager, performs service order management including service spare part sales and administrative tasks related to the ongoing business of the branch. Other responsibilities include admin and support tasks related to the ongoing service business of the branch and such as finance support tasks including managing invoices and checks, facilitating the deployment and monitoring of field labor and materials necessary to meet contractual service, repair and spares obligations, general office administrative tasks. Service operations point of contact for KONE Marine.

JOB DUTIES

Responsible for contract and service order management and invoicing. Accountable for collection process in MUS office.

Billing (Billing Specialist/Billing Administrator – finance department)

• Consolidating and maintaining monthly invoicing volumes in Service department

• Non-contractual sales invoicing

  • Makes debits, credits and cancel invoices for non-contractual sales

  • Consolidate, review and check customer invoice requirements for applicable appendices (e.g. travel expense receipts and back-reports from Installation technicians)

• Maintenance contract sales invoicing

  • Invoices maintenance contract invoices (run billing due list, check, and invoice debits, credits and cancel invoices)

  • Consolidate, review and check customer invoice requirements for applicable appendices (e.g. travel expense receipts and back-reports from Installation technicians)

• Manages contract termination and processes maintenance contract cancellation requests, informs Billing Administrator when invoice cancellation or credit note creation is required

• Maintains billing blocks

Collection (Billing Specialist/Billing Administrator – finance department)

• Resolving and supporting FL in (complicated) collection case

  • Recording invoice disputes into collection and dispute management solution as they arise

  • Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution

  • Conducting the collection calls towards customers in a structured way

• Manages finance operations partners collaboration for credit management, collection, and dispute management processes

• Ensures completeness and accuracy of the collection strategy and dispute management routing for relevant business lines and units and arranges collections meetings to provide credit management status updates to business and updates cashflow status

Accountable for reviewing employee and contractor expenses

Service Department Accounts Administrator (Accounts Administrator – finance department)

• Receive, verify, and process cash, check deposit or other payments from customers, employees, and other parties; issue receipts and support shared service team with payment allocations and transaction records

• Prepare (and/or makes) check deposit, bank or other payments to employees, customers, suppliers, or other parties or for approved expenditures or refunds according to the company and/or unit policies. Support shared service team with transaction records.

• Maintain accurate records, prepare bank deposits, and periodically support shared service team with bank balancing.

Other finance tasks

• Maintain Accounts payable

• accounts receivables including purchase orders or goods receipts

• processing vendor invoices and requests

Purchasing and Purchase Order Activities for Service Department<