Customer Service Representative 1

Overview

Provide product service and information, primarily via telephone, email; resolving product, billing, transaction, and service issues.

Pay:  $18.00/hour

Responsibilities

• Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels.
• High level of attention to detail needed.
• Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business.
• Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution.
• Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer.
• Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines.
• Obtain and process customer payments as needed.
• Performs additional duties as needed.

Qualifications

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge,5
• Basic Office Equipment and Microsoft Office Product Knowledge.
• Minimum 1-2 years Customer Service Experience, taking inbound calls.
• High school diploma or equivalent.
• Bi-lingual (Spanish) is a plus

GPM Investments, LLC maintains a drug-free workplace