Practice Supervisor

About Outpatient Clinics 

Corewell Health operates over three hundred outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over forty distinct types of primary care and specialty practices, which allow those who work in these clinics the opportunity to gain experience and explore various interests or to specialize in one area. 

Corewell Health Family Medicine – Gaslight welcomes patients of all ages, from newborns to seniors. Our team currently includes nine dedicated providers: three MDs, two DOs, and four Advanced Practice Providers (APPs).

The Practice Supervisor, in partnership with the Operations Manager, will lead a clinical support team of approximately fifteen staff members. This role is responsible for optimizing workflow and ensuring the continued efficiency and high-quality operation of the practice.

Scope of work

Directs the activities of team members within assigned areas and ensures the delivery of optimal patient flow and patient satisfaction. Trains team members and serve as a liaison between providers, team members and practice manager in daily operations. Supports charge capture processing, standard work, process improvement and practice staffing. Manages team members’ performance and development and ensures policy adherence.

Essential Functions

• Oversees patient flow while adhering to standard work, prepares work schedules, charge captures and identifies opportunities for process improvement. Provides written and oral instructions.
• Facilitates a positive work environment which supports team member engagement and encourages professional growth. Guides, mentors, motivates, acts as resource, and supports team, encouraging continual growth as a professional and self-directed learning.
• Responsible for monitoring day-to-day operations including staffing levels, workflows, and patient experience. Arrange coverage for sick call-ins, vacations, leaves, other time off. Notifies the Operations Manager of any staffing shortages and/or needs.
• Assumes a leadership/training role and delegates appropriately to support team members to facilitate safe, quality patient care in a cost-effective manner.
• Reviews and monitors operational reporting tools and monthly expenses and elevates opportunities. Approves invoices as directed.
• Responsible for HR functions including but not limited to interviewing, performance reviews and coaching.
• Provides input into the development, implementation, and evaluation of unit/department/division/service/goals and prioritizes them so that they are consistent with patient care/administration needs.
• Acts as a patient advocate and provides ongoing communication with patients, team and multidisciplinary team regarding patient, team management of safety and quality issues.

Qualifications

• Associate's degree or equivalent in business, management or other related area Required.
• Bachelor's degree or equivalent in business, management or other related areas Preferred.
• Two years of recent relevant supervisor experience in health care/medical practice or related work Required.
• Two years of relevant experience in healthcare leadership, or relevant leadership experience informal or formal Preferred.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Gas Light Village - 2249 Wealthy - Grand Rapids

Department Name

Family Medicine - Gaslight

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. - 5:00 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

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