Senior Level Customer Engineer

Senior Level Customer Engineer

Company:

The Boeing Company

As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise. We are seeking a talented individual whom will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. A Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.

Position Responsibilities:

• Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
• Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
• Initiate the proposal generation process.
• Collaborate with internal teams to develop and present retrofit proposals
• Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
• Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
• Monitor proposal progress and keep customers updated.

Basic Qualifications (Required Skills/Experience):

• Bachelor’s degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry.
• Employer will not sponsor applicants for employment visa status.   

Preferred Qualifications (Desired Skills/Experience):

• A solid background in aviation engineering with an understanding of aircraft retrofit modifications.
• Proven experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.
• Experience working with airline and/or leasing organizations.
• Experience working with EASA Part 21 design organizations.
• Good communication, project management and organizational skills.
• Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Union:

This is a union represented position.

General:

All information provided will be checked and may be verified.

Please apply ASAP for this role as recruitment may commence before the end date.

Pay Transparency & Total Rewards:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Salaries are based upon candidate experience and qualifications, as well as market and business considerations.  

Summary pay range: $157,250 - $212,750

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not