VP, Sr. General Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

OVERVIEW
The VP, SGM is responsible for the management, supervision, and professional development of all building personnel (e.g., Chief Engineer and engineering staff, General Manager, Property Administrator, etc.).
 
The VP, Senior General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL.  The VP, Senior General Manager (SGM) functions as the professional-in-charge of the specific asset(s) under management.  As the lead professional, the SGM is responsible for all aspects of client and tenant satisfaction.  The SGM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget. The SGM provides excellent communication (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship. 
 
ESSENTIAL FUNCTIONS
OPERATIONS

• Develops, gains consensus for, and implements the Management Plan for assigned assets.

• Assist in completing the Management Audit.

• Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process.  Assist in managing tenant option rights and information.

• Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement. 

• Competitively bids and prepares all service contracts to assure high quality and cost effective services. 

• Identify and initiate process improvements for all current property systems.

 
FINANCIAL

• Oversees completion of monthly, quarterly, and annual owner’s reports. 

• Prepare and/or review the annual jurisdictional forms and filings as required. 

• Prepares the final budget documentation (i.e., explanatory notes.)  Plans and administers budget for the office building(s). 

• Works with Client Accounting Services (CAS) in Westmont, IL to manage the accounting process and directs on-site bookkeeping functions and collection process. 

• Prepares and/or reviews adjustments to tenant billing process. 

• Reviews and approves all accounts payable, ensuring accurate general ledge coding and property allocations. 

• Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases. 

• Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement. 

 
CLIENT | TENANT SERVICES

• Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.

• Maintains role as a secondary contact for tenants relative to tenant service requests. 

• Proactively meets with tenant representatives on scheduled basis. 

• Oversees Tenant Guide for property and services.

• Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.

• Develop and implement a tenant retention program. 

 
BUSINESS DEVELOPMENT

• Cross-sells all Jones Lang LaSalle services.

 
MANAGEMENT

• Establishes written goals and objectives for employees directly reporting to the role of senior general manager.  Conducts periodic formal and informal performance evaluations. 

• Develops training program and career path for property employees. 

• Assures succession planning.

 
EDUCATION AND EXPERIENCE

• Associates or Bachelor degree required and advanced degree, a plus. 

• Minimum of seven (7) years of commercial real estate or property management experience

• Must have at lea