Jobs and Careers

Head of Service North America

United Statesfull_timeVerifiedPosted 11 Jun 2025

About the role

You may be our new

Head of Service North America

Location: Northlake, IL Work Model: Hybrid + Customer Facing Travel Compensation: $180-200K plus 30% bonus. Actual compensation will be determined based on a combination of factors, including relevant leadership experience, qualifications, education, skills, internal equity, and overall business considerations. Summary

The Head of Service is a strategic and process-oriented leader responsible for driving operational excellence and service delivery across SIG’s North American cluster, which includes the United States, Canada, Mexico, and Central America. This role leads a multidisciplinary team focused on ensuring SIG’s service model is executed effectively and consistently. The Head of Service will translate SIG’s global vision and mission into a localized service strategy, while also developing initiatives—such as service agreements and products, spare parts optimization and quality—that drive customer satisfaction and maximize revenue.

Key responsibilities

Own the department’s P&L, budget, and overall performance outcomes.
Develop and implement the technical service strategy to support existing customer needs and long-term growth such as new technologies, equipment releases and commissioning, service packages and agreements.
Lead day-to-day operations of the technical service team, ensuring strong customer relationships and service delivery across all countries in scope.
Create and maintain a strategic roadmap for customer retention, growth, and operational improvements.
Foster and expand relationships with both new and existing customers through structured engagement and service excellence.
Serve as the key liaison for customer interactions, providing clear updates and insights to regional and global leadership teams.
Generate reports on departmental performance, highlighting trends, issues, and corrective actions as needed.
Recruit, develop, and lead a high-performing technical service team, aligned with SIG’s sales and marketing strategies.
Ensure the team supports optimal utilization of SIG products in customer manufacturing operations, driving value and efficiency.
Oversee performance management, training, and development initiatives for the department’s personnel.
Deliver impact through ownership of results, and contribute to strategic planning, budget oversight, and policy development.

Ideal Candidate will have

Problem Solving & Decision Making Requires advanced analytical skills and sound judgment to solve complex issues across service delivery, customer relationships, and operations.
Quality & Outcome Orientation – Drives measurable results and service quality.
Customer Orientation – Builds lasting, trust-based partnerships with clients.
Teamwork – Leads collaboratively, fostering a culture of support and shared success.
Lean Management – Applies continuous improvement methodologies to enhance service operations.
Talent Management – Coaches, develops, and retains high-performing teams.
Motivation & Creative Drive – Proactively seeks solutions and innovations.
Adaptability & Learning Agility – Embraces change and continuous improvement.
Effective Communication – Communicates clearly across multiple levels and cultures.
Empathy & Flexibility – Adapts leadership style to meet team and customer needs.
Entrepreneurial Attitude – Thinks strategically, acts decisively, and creates value.

You bring these skills, experience & education

Bachelor’s degree in a technical field such as Mechanical or Electrical Engineering; Master’s degree is a plus.
Minimum of 5 years of progressive experience in a manufacturing environment; experience in food processing or aseptic systems is highly desirable.
7+ years of vocational and leadership experience, preferably in a service or technical operations role.

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